Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Anonymous
2013-01-07T15:14:36+00:00

Hi getting above message with device manager for this hardware TSSTcorp CD/DVDW TS-H653N ATA

Ive tried running the Microsoft trouble shooter but this doesn't help any ideas? Running Windows 8 thanks

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-01-09T01:56:15+00:00

Can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

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  1. Anonymous
    2013-06-20T00:07:03+00:00

    Try removing the GEARAspiWDM entry.

    To remove the GEARAspiWDM entry double-click UpperFilters and, under Value data, remove GEARAspiWDM > OK

    Create a system restore point beforehand and restart the computer after.

    However, if you have an application that uses the GEARAspiWDM, such as iTunes, just install the latest version of Gear drivers (4.020.5) and make no change to the registry:

    http://www.gearsoftware.com/support/drivers.php

    Updating the Gear drivers should also fix the error

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  2. Anonymous
    2013-04-09T00:39:22+00:00

    Hi, did you delete the 'upper registry' option completely from the list, or just the 'data' value?

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  3. Anonymous
    2013-04-08T00:03:11+00:00

    thank you so much - i had tried everything I could think of until I stumbled upon this post. Worked perfectly!

    Much appreciated.

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  4. Anonymous
    2013-01-08T12:12:24+00:00

    Also, if you have a Toshiba computer there are a couple of Toshiba programs mentioned in the following thread that may be the problem:

    http://answers.microsoft.com/en-us/windows/forum/windows_8-hardware/driver-for-tsstcorp-cddvdw-ts-l633c-has-a-code-19/38d693cb-83d4-450e-88ca-be0cd9e94b6a

    So try uninstalling the Toshiba programs, if they are installed, that are mentioned in the thread.

    Restart the computer afterward.

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