windows 8 stuck in restart loop 'your pc ran into a problem and needs to restart. We are just collecting some error info, and then we'll restart for you'

Anonymous
2013-04-12T09:37:47+00:00

My laptop was working fine last night, however I left it on and unplugged and it died. This morning I am getting an endless loop of 'Your pc ran into a problem and needs to restart. We are just collecting some error info, and then we'll restart for you' 

the message pops up for one second and then the VAIO logo reappears before the blue screen pops back for a second. This just goes on forever with no additional info. I can see an additional line appear on the blue screen every time just as it turns off so it is unreadable.

Help please?

more info: The percentage bar never goes past 0% It just pops up and immediately goes back to the VAIO screen.

Windows for home | Previous Windows versions | Performance and system failures

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Anonymous
2013-04-12T20:31:04+00:00

Hi Wesley,

This issue could be due to system files corruption, I would suggest you to try performing automatic repair using Windows 8 disc from Windows Recovery Environment (WinRE) and check if it helps.

To perform Automatic repair on Windows 8 computer follow these steps:

a.     Insert the media such as (USB or DVD) and restart your computer.

b.     Press F12 key (typically this is F12, but it can differ between computer manufacturers) and choose the drive that you inserted the installation media into.

c.     Once the Windows Setup window appears, follow these steps:

d.     Click next and select Repair your computer.

e.     You will then see a blue screen and an option to choose. Choose the option Troubleshoot and select advanced options.

f.      You may choose Automatic Repair from Advanced boot option.

Keep us updated on the status of the issue.

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  1. Anonymous
    2013-10-11T11:24:04+00:00

    Hello sir,

    I am having the same type of problem. A blue screen appears at the time of boot which says your PC ran into a problem and the test doesn't complete and the blue screen exits in a second and the computer begin its Automatic repair which results in the same blue screen after sometime. This loop continues over and over endlessly.

    I am having a lennovo PC with Intel i5 processor and Windows 8.

    I have tried your mentioned solutions repair and reset but none of them are working. I have tried with both DVD and USB having Windows 8 but after i selected to boot from them nothing happens and the same loop begins with the blue screen. My reset your PC button provided by Lennovo is also not working and it also ends up in the same loop.

    I am really fed up with this and can't see a solution to it. So sir, please Help me out..!!

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  2. Anonymous
    2013-10-03T10:48:17+00:00

    Thank you! Changed the BIOS Settings and I was away

    You're welcome. =}

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  3. Anonymous
    2013-10-03T10:09:47+00:00

    Thank you! Changed the BIOS Settings and I was away

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  4. Anonymous
    2013-09-23T16:26:28+00:00

    First is selected some boot methods in the BIOS, which didn't have any result. Got in Windows when i booted from CD again, then pressed continue to windows 8 and voila. There he was. Working fine again.

    Almost made me removing my harddisk to put data on my other laptop and reinstall windows. But for now it is working.

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