The error still references the ATSwpWDF.sys.
Try the following driver (supports both 32-bit and 64-bit):
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=29GX6
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I'm getting somewhat frequent BSODs these days.
WinDbg reports:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 9F, {4, 12c, 86a6c340, 809b4b54}
Implicit thread is now 86a6c340
Probably caused by : ntkrpamp.exe ( nt!KiSwapContext+19 )
Followup: MachineOwner
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 00000004, The power transition timed out waiting to synchronize with the Pnp
subsystem.
Arg2: 0000012c, Timeout in seconds.
Arg3: 86a6c340, The thread currently holding on to the Pnp lock.
Arg4: 809b4b54, nt!TRIAGE_9F_PNP on Win7
Debugging Details:
Implicit thread is now 86a6c340
DRVPOWERSTATE_SUBCODE: 4
FAULTING_THREAD: 86a6c340
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: 0x9F
PROCESS_NAME: System
CURRENT_IRQL: 2
LAST_CONTROL_TRANSFER: from 81bfb22f to 81ba3699
STACK_TEXT:
d88f7aec 81bfb22f 00002000 86a6c398 86a6c340 nt!KiSwapContext+0x19
d88f7b60 81bfd058 86a6c340 86a6c420 00000002 nt!KiCommitThreadWait+0x280
d88f7bfc 81c19a81 84ef4710 0000001b 00000000 nt!KeWaitForSingleObject+0x26c
d88f7c60 81c02406 81c54ee0 84ef4710 81c39578 nt!ExpWaitForResource+0xd2
d88f7ca8 81d04d68 81c54ee0 00000001 81c39578 nt!ExAcquireResourceExclusiveLite+0x191
d88f7cc4 81ad36f9 00000001 81c39578 86a6c340 nt!PpDevNodeLockTree+0x43
d88f7d1c 81c01c95 00000000 86a6c340 00000000 nt!PnpDeviceActionWorker+0x3d
d88f7d74 81ae5aaa 00010000 c8c30dc3 00000000 nt!ExpWorkerThread+0x111
d88f7db0 81ba3f19 81c01b88 00010000 00000000 nt!PspSystemThreadStartup+0x4a
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
STACK_COMMAND: .thread 0xffffffff86a6c340 ; kb
FOLLOWUP_IP:
nt!KiSwapContext+19
81ba3699 8b2c24 mov ebp,dword ptr [esp]
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: nt!KiSwapContext+19
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrpamp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 513809e8
BUCKET_ID_FUNC_OFFSET: 19
FAILURE_BUCKET_ID: 0x9F_4_nt!KiSwapContext
BUCKET_ID: 0x9F_4_nt!KiSwapContext
Followup: MachineOwner
The file ntoskrnl.exe is dated March 7 and has the following version information:
c:/windows/system32/ntoskrnl.exe:
File Version: 6.2.9200.16551
Product Version: 6.2.9200.16551
File Flags:
File OS: NT_WINDOWS32
File Type: APP
Language: English (United States), Code Page: Unicode
CompanyName: Microsoft Corporation
FileDescription: NT Kernel & System
FileVersion: 6.2.9200.16551 (win8_gdr.130306-1502)
InternalName: ntkrpamp.exe
LegalCopyright: © Microsoft Corporation. All rights reserved.
OriginalFilename: ntkrpamp.exe
ProductName: Microsoft® Windows® Operating System
ProductVersion: 6.2.9200.16551
I have a full memory dump available.
How should I troubleshoot this (other than the tedious msconfig / disable stuff / enable stuff /... process)?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The error still references the ATSwpWDF.sys.
Try the following driver (supports both 32-bit and 64-bit):
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=29GX6
One more BSOD (after hitting the "sleep" button).
Dump at http://1drv.ms/1JzYmdy
This driver is meant for 64-bit Windows, whereas I'm running 32-bit Windows 8.1.
I've managed to change the driver from:
File Version: 3.4.3.78
Product Version: 3.4.3.78
File Flags: PRIVATEBUILD
File OS: NT_WINDOWS32
File Type: DRV
File Subtype: SYSTEM
Language: Language Neutral, Code Page: Unicode
CompanyName: AuthenTec, Inc.
FileDescription: AuthenTec Fingerprint Sensor WBF Driver
FileVersion: 3.4.3.78
InternalName: ATSwpWDF.sys
LegalCopyright: Copyright (C) 2000-2012 AuthenTec, Inc. All rights reserved.
OriginalFilename: ATSwpWDF.sys
ProductName: AuthenTec Fingerprint Sensor WBF Driver
ProductVersion: 3.4.3.78
to
File Version: 8.4.4.25
Product Version: 8.4.4.25
File Flags: PRIVATEBUILD
File OS: NT_WINDOWS32
File Type: DRV
File Subtype: SYSTEM
Language: Language Neutral, Code Page: Unicode
CompanyName: AuthenTec, Inc.
FileDescription: AuthenTec Swipe Sensor WDF USB Driver
FileVersion: 8.4.4.25
InternalName: ATSwpWDF.sys
LegalCopyright: Copyright 2006-2008 AuthenTec, Inc.
OriginalFilename: ATSwpWDF.sys
ProductName: Swipe Fingerprint Sensor WDF USB Driver
ProductVersion: 8.4.4.25
This broke fingerprint authentication, so I just uninstalled all Authentec software for now...
The error points to the ATSwpWDF.sys (Authentic driver):
830f7edc bfc7e3cb*** ERROR: Module load completed but symbols could not be loaded forATSwpWDF.sys
Try the driver that is linked in the following thread which should work on your system: