Event ID 20 - WHEA-Logger - AMD Northbridge

Anonymous
2013-01-02T19:01:25+00:00

Since resolving an issue with my ATI Video Driver recently, I have started getting the following errors, once a day, which cause my system to restart unexpectedly.

I believe this to be a driver issue, even though it looks like a hardware issue.

When it happens, I am usually watching TV on it via my XBOX Media Center Extender.

Event ID 20 - WHEA-Logger

A fatal hardware error has occurred.

Component: AMD Northbridge

Error Source: Machine Check Exception

Error Type: HyperTransport Watchdog Timeout Error

Processor APIC ID: 0

The details view of this entry contains further information.

My Computer is a Dell XPS 7100 with an AMD Phenom II X6 1045T Processor and ATI Radeon HD 5700 Series graphics adaptor.

All Dell diagnostics run cleanly and successfully.

Can anyone advise what to do to investigate further please?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2018-05-14T17:02:21+00:00

    I haven't had this issue in over a month after I made these changes:

    1. Disabled fast boot up
    2. Disabled integrated graphics

    I'm not sure which one did the trick, or if they are both required, but I'm not going to mess with it now that it's working.

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  2. Anonymous
    2013-01-06T01:42:31+00:00

    The beta driver of the graphics driver (12.11) may have helped... watch this space!  Probably tempted fate now...

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  3. Anonymous
    2013-01-04T12:52:20+00:00

    I've done method 1.  No updated driver available.

    I've done method 2, it still crashed after I did this.

    I've done method 3, it found problems, but then crashed and rebooted twice after that.

    I've done method 4, all clear, never had a virus on any PC I've owned.

    So I'm on to method 5.  I'm also going to try a beta driver of the next version of the AMD Catalyst driver, which sounds like it might help.

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  4. Anonymous
    2013-01-04T09:41:22+00:00

    Hi Rob L,

    Thanks for the reply.

    I would suggest you to perform the steps mentioned under M1, M2 and M4 from my previous post to let us know the status.

    Thanks.

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  5. Anonymous
    2013-01-03T19:00:52+00:00

    Hi there, 

    Thanks for this.

    The system file checker did find a problem "Repairing corrupted file [ml:60{30},l:58{29}]"??\C:\WINDOWS\SysWOW64\en-US"[l:46{23}]"windows.ui.xaml.dll.mui" from store"

    It also noted many rows where it said

    "[DIRSD OWNER WARNING] ...."

    and also many where it said

    "Ignoring duplicate ownership for directory "

    Do these matter?

    I then rebooted and re-ran the file checker, and it has said there are no problems.

    I'll now have to wait and see if the problem happens again.

    Thanks,

    • Rob Lightbody

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