Network printer shows offline on Windows 8

Anonymous
2013-04-05T06:09:56+00:00

Original Title: I have hp laserjet 1020 plus printer installed on win 7 it was a share printer when i was giving any print from win8 pc printer is going to offline & when i remove & add printer its working

i was installed win8 latest  drivers on all pc

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-04-06T03:27:53+00:00

Hi Hrishikesh,

Welcome to Microsoft Community.

I would like you to add few information:

Did you make any hardware or software changes on the computer prior to this issue?

I would suggest you to make sure that all the cables for the printer are connected properly and the printer is turned ON. Sometimes, offline status for a printer could be due no power to the printer.You also need to make sure that network sharing might be turned off.

For more information, refer to the link:

http://windows.microsoft.com/en-us/windows-8/turn-sharing-on-or-off

If all the basic settings are checked and are up to the mark, you can follow the methods to troubleshoot the issue:

Method 1:

You can refer to the link to fix printer issues by running the printer troubleshooter:

“Fix printer problems”

http://windows.microsoft.com/en-us/windows/printer-problems-in-windows-help#fix-printer-problems=windows-8&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Method 2:

I would suggest you to uninstall and reinstall the driver for the printer.

You can follow the steps to do so:

Note: Please make sure that you have the setup file for the driver of the printer before uninstalling the current version.

a) Press Windows and x key together and click on Device Manager.

b) Locate the printer driver and expand the driver icon.

c) Right click on the driver icon and click on Uninstall.

d) Follow the onscreen instructions to uninstall the driver.

e) Locate the setup file of the driver for the printer.

f) Double Click on the setup file and follow the onscreen instructions to reinstall the driver.

Check if you are able to find the printer online.

For further reference, you can refer to the links:

“How to solve printing problems in Windows”

http://windows.microsoft.com/en-us/windows-8/how-to-solve-printing-problems

“Install a printer”

http://windows.microsoft.com/en-us/windows-8/install-a-printer

Do let us know about the status of this issue.

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  1. Anonymous
    2014-03-10T15:59:19+00:00

    I'm having the same issue in Win8 and its happened before.

    No hardware or software changes were made to the computer.

    The "Use Offline" button is NOT checked for either printer (a Canon and a Brother, both the latest models).

    The printers (2 different ones) both work fine wirelessly from 2 other PCs IN THE SAME ROOM.

    The Win 8 PC w/out printers IS online and the internet works fine. But it thinks both wireless printers are offline.

    I cannot even remove the printers -- the printer goes to a "grayed out" state in Control Panel whenI try. It will not let me remove them. If I go to Add Printer, it does not "see" either of them EVEN THOUGH THE NET IS WORKING FINE ON THIS PC AND BOTH PRINTERS ARE WORKING FINE WIRELESSLY WITH 2 OTHER PCS.

    There is a bug in Windows 8 about this. Its happened before. I just cannot remember how to repair it.

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  2. Anonymous
    2014-02-25T21:13:11+00:00

    I have ONE user in our community of 6 Windows 8 Laptops / Tablets, and this one user is having similar "offline" printer issues. If you restart the Print Spooler service the printers will become online. I've attempted to set the Print Spool service to automatically restart after 10 minutes of an error, which it turns out not to restart and stays offline. I'm not sure what is causing this issue as I am in the same boat with you all now.

    This is probably the easiest way.  Thanks.

    So for those of you who may be unfamiliar with how to do this (as I had to poke around too thinking I could do it from the system tray)

    Go to Task Manager (I used CTRL+ALT+DEL to get the task manager to come up)

    go to the Services tab

    Find "Spooler"

    Right click and choose "Stop"

    Right click Spooler again and choose "Start"

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