@Shawn yes make the users wrong for not understanding Windows 8's arcane messages. Microsoft can do no wrong (sarcasm.)
Raul Freitas
tech wizard
(not a Microsoft apologist)
For the record Windows 8 is worse than both Vista and ME.
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I've recently got a new computer with Windows 8, I was having trouble with it and decided to refresh to clean up all the bits and pieces I'd added to start again. The windows office package was installed recently by partner before he went away as he bought two licences and it has now gone.
Can I undo the refresh in any way? I have tried and tried but it seems there were no restore points. Very grateful for any advice as have just managed to get some work for first time this year and need word, excel etc.
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@Shawn yes make the users wrong for not understanding Windows 8's arcane messages. Microsoft can do no wrong (sarcasm.)
Raul Freitas
tech wizard
(not a Microsoft apologist)
For the record Windows 8 is worse than both Vista and ME.
No restore points = no going back. I don't think that you can go back anyway, certainly there is no easy way.
Your other stuff will have to be re-installed..
If you are going to need Refresh in the future, make a CUSTOM Refresh image that better reflects what is installed and running. The new image is not perfect but better than the default Refresh..
http://www.howtogeek.com/108944/how-to-create-a-custom-refresh-image-in-windows-8/
after pushing refresh in PC Settings
Went in and got the same message that showed when it had wiped out the audio drivers, killed my print drivers, removed Office and Excel, plus many others.
Message said
'Insert Media . Some files are missing. Your windows installation or recovery media will provide these files'.
(Having just performed this action, Why are some files again missing !)
Had performed a scannow BEFORE doing the Refresh, as past experiences were that 'odd' PC actions were corrected by doing so. Got the message from Scannow that 'nothing' showed up to correct, at which point I did the Refresh resulting in the messed up PC.
So something is still 'wrong' with Win 8.1, as Scannow found nothing to correct, but Refresh said 'Files' missing.
Did not want to further 'screw up' the progress made since that mess took place, so did 'Cancel' the event, as I don't recall if there was an opportunity given to cancel, once started.
Sorry, I still say, that Win 8.1 is for hand held devices, and not for serious desktop users.
after pushing refresh in PC Settings
I don,t know what your reading but My refresh Clearly states the following.
1)Your files and personalization setting will not be changed
- Your PC settings will all be returned to their defaults
- Apps from the Windows Store will be kept
- Apps you Installed from discs or websites will be removed
- A folder with all removed Apps listed will be placed on your desktop
See also: http://windows.microsoft.com/en-US/windows-8/restore-refresh-reset-pc
Hope this helps and if you need any further assistance post and we will be glad to help you.
The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum.
"When we try to pick out anything by itself, we find it hitched to everything else in the Universe." - John Muir
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On your PC, where did that message show up!