Touch screen freeze/unresponsive LUMIA 920

Anonymous

I have been playing around with my phone last night taking pictures (the low light pictures are amazing)

and when I tried to unlock my phone this morning,

nothing of touch input seems to react,

even the buttons under the screen don't light up and do not respond on touch.

My power, volume and camera button all work.

Already did a few hard resets,

connected my phone to a computer hoping that would spark something

but nothing seems to work.

Anyone any idea what the problem could be and how to fix it

thx,

Laurens

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75 answers

Anonymous

2013-06-27T10:35:40+00:00

volume down + power + camera buttons together until the phone vibrates, then release the power button only and hold the other buttons down for another five seconds or so, then release all the buttons. This option worked for me first time. Thanks.
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Anonymous

2013-06-27T10:27:45+00:00

pilkspop wrote:

Just changed from an N8 myself yesterday and bang, 920 screen has frozen like everyone elses. I don't even know how to power it off because someone decided to make the screen part of that procedure too???

Press Power + Volume(down) keys until the phone vibrates (about 8-10 seconds). Phone will reboot.
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Anonymous

2013-06-27T10:25:33+00:00

Just changed from an N8 myself yesterday and bang, 920 screen has frozen like everyone elses. I don't even know how to power it off because someone decided to make the screen part of that procedure too???
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Anonymous

2013-06-22T12:18:01+00:00

same thing, my device is less than a week old, was workign fine, and then the awekwarnedd started this morning: the device fell from bed to the ground this morning (before waking up), when I woke up, saw that everything is zoomed in (lock screen, home...etc), and the date.time was wrong. I reset and it went back to normal

while at work, this problem has occured and its still here, i was playing with it before so im not sure if something from these triggerred this dumb **bleep** issue

1- the phone was connected to the charger

2- i changed the region (i live in jordan, and wanted to change region to US to get a better range of apps)

3- when i did the above, store wanted to update defauls apps that it didnt offer to update before changing region (nokia maps...etc)

4- i had skype running in the back ground, and whie it was updating these defaul apps, i received a skype call.... it all came crumbling down from there, the screen wouldnt respond

5- i switched back to the original region, deleted some apps (including skype).... restarted a few times, still wont help, the screen seem to work some times, but mostly wont

6- i also felt that certain apps are triggering it, when i start the camera, its ok, i take pictures, ok. but then i run a more comlicated command (like cinemagraph) and it freezes it **bleep**

7- had no choice but to reset to factory defaults (thinking i should get rid of whatever application that is causing the problem).... to no avail, the problems persists

nothing seem to solve the problem, restarting, resetting to factory defaults, removing the sim.... all the same

anyone has any ideas...... anything???

I switched to Lumia with love, thinking I could finally get rid of the dumb itunes.... which Im starting to miss :(
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