Touch screen freeze/unresponsive LUMIA 920

Anonymous
2012-12-29T13:54:16+00:00

I have been playing around with my phone last night taking pictures (the low light pictures are amazing)

and when I tried to unlock my phone this morning,

nothing of touch input seems to react,

even the buttons under the screen don't light up and do not respond on touch.

My power, volume and camera button all work.

Already did a few hard resets,

connected my phone to a computer hoping that would spark something

but nothing seems to work.

Anyone any idea what the problem could be and how to fix it

thx,

Laurens

Windows for home | Other | Devices and drivers

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  1. RedSpook-9082 4,765 Reputation points Volunteer Moderator
    2013-04-26T13:11:55+00:00

    ptra wrote:

    Hey guys, yeah same problem.

    heres what it looks like from my point of view:http://www.youtube.com/watch?v=jUqH7No88mg

     

    so annoying, i have to reset it over 15 times to get it working for a bit then freezes again.

    I really hope this is a software problem and an update is coming out soon

    If that isn't a classic clear-cut case of a hardware fault I don't know what is. This should have gone straight back to point of purchase or to Nokia Care Point as soon it happened. No software update can fix this, don't waste your time waiting for it.

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  2. Anonymous
    2013-04-26T13:02:26+00:00

    Hey guys, yeah same problem.

    heres what it looks like from my point of view:http://www.youtube.com/watch?v=jUqH7No88mg

    so annoying, i have to reset it over 15 times to get it working for a bit then freezes again.

    I really hope this is a software problem and an update is coming out soon

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  3. Anonymous
    2013-04-12T06:32:56+00:00

    mine too...

    volume-lockbutton-camera all working fine.

    touch screen happen often to me.

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  4. Anonymous
    2013-04-12T00:14:16+00:00

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  5. Anonymous
    2013-04-10T02:15:51+00:00

    Guys, I had the same problem but only during charging with Samsung charger.. I switched back to Original and the problem was gone..I didn't even need to soft-reset or anything.. I assume you still have functioning hardbuttons..

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