Touch screen freeze/unresponsive LUMIA 920

Anonymous
2012-12-29T13:54:16+00:00

I have been playing around with my phone last night taking pictures (the low light pictures are amazing)

and when I tried to unlock my phone this morning,

nothing of touch input seems to react,

even the buttons under the screen don't light up and do not respond on touch.

My power, volume and camera button all work.

Already did a few hard resets,

connected my phone to a computer hoping that would spark something

but nothing seems to work.

Anyone any idea what the problem could be and how to fix it

thx,

Laurens

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2015-07-21T15:45:20+00:00

    I had the same issue on the exam date, so frastrating. The body of the phone was hot but no respond. Finnaly I solved by pressed power+volume up+down all together for a long time. After system restarted, everything was fine.

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  2. Anonymous
    2015-03-08T08:22:11+00:00

    Thanks worked for me!

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  3. Anonymous
    2015-03-08T08:21:38+00:00

    Thank's this worked for me! 👍

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  4. Anonymous
    2014-09-09T12:03:59+00:00

    Put the 920 in a plastic bag and seal it against moisture. Put it in the fridge (not freezer) for 30 minutes. Take it out when it is cooler, unwrap and do a hard reset (hold down "volume down" button and "power" button till screen turns off and buzzes).

    When phone turns on, screen will be responsive for a minute or less. As quickly as you can, turn off both the WIFI and Mobile+Sim data connection, and also Location.

    Screen will respond again.

    Worked for me as the radio was getting too hot.

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  5. Anonymous
    2014-08-27T15:33:50+00:00

    Also, the Nokia Recovery tool, did not work with my phone.

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