Using Windows Phone 8, I am unable to open media content in text messages, says getting content but doesn't open

Anonymous
2012-12-24T00:55:36+00:00

I received a text with the message "Get media content now". When I "click" on the message phone says "getting media content" then switches back to "get media content". The media does not open. 

What am I doing wrong?

Windows for home | Other | Devices and drivers

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Anonymous
2012-12-24T13:07:31+00:00

Hi DeniseGoldberg,

Thanks for having written on the forum.

It could be possible that you’re trying to open or download a format file which isn’t supported from Windows Phone 8.

Here below I’ve reported you a link with all the supported format files by Windows Phone 8

http://msdn.microsoft.com/en-us/library/ff462087%28VS.92%29.aspx

Here below I’ve reported a link with all the instructions to set up your email accounts

http://www.windowsphone.com/en-IE/how-to/wp8/people/set-up-or-delete-an-email-account

Another origin of this problem could be related with if the files you’re trying to download or open are protected from a password. This feature isn’t supported from windows phone.

Let me know if you’ll find the solution.

Bye Salvatore

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  1. Anonymous
    2014-02-20T01:22:34+00:00

    I have a nokia 520, and am with Rogers....have the same problem,,,,,getting media content then nothing!!  I keep hitting it, but still nothing.... so very frustrating............ so if it is same with T-Mobile... and AT&T.... must be the phone..... sucks!

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  2. Anonymous
    2014-02-16T16:50:06+00:00

    run the update windows just put out, I did and my phone works great now!!

    Bryan

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  3. Anonymous
    2014-02-16T03:56:31+00:00

    I think there most definitely NEEDS TO BE a fix for that.  This glitch is totally unacceptable performance and is NOT an issue one has with an Android or Apple product.  Would you please FIX THIS WINDOWS PHONE?

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  4. Anonymous
    2014-02-06T20:31:24+00:00

    I had the same problem on my HTC Arrive as well as my HTC 8XT (Sprint). I was able to download most media content if I had good 4G signal, but if I received the message when there was a sketchy signal it would revert to "get media content now" over and over. Was really against having the MMS-Group Text setting turned on as I don't like sending/receiving/replying to mass group texts. But finally broke down, turned the MMS-Group Text option on, and tried to download/open the message but same error. Then I tried removing/reinserting the SIM Card, (while leaving the MMS-Group Text on) and then tried downloading and boom! success! half the messages were no longer available but a step in the right direction. Now to see if I can still get the MMS with Group Text off.

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