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I plugged in my new Magic Jack plus into my modem and I started getting this message repeated over and over. ERROR 3002. Magic Jack said it was a problem with my ISP accepting multiple devices. Can anyone help me with this problem?
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Hi Robert,
Welcome to Microsoft Community and thanks for posting the question.
As per the description, you get an error code 3002 with Magic Jack.
The issue can be resolved by Rebooting the Router.
Check the link mentioned below and see if it helps.
**http://www.magicjacksupport.com/a-sulution-for-error-3002-t11548.html**
Hope this information helps.
Reply to us if you face any other Windows Issue, and we would be glad to assist you.
Have a nice day!
I have a Q1000 (esetially an Actiontec C1000 with Qwest branding) with the same issue. I reported it as a bug to magicjack. I got mine working with a second dhcp server. I limited the dhcp scope on my Q1000 to 192.168.0.10-192.168.0.20 and have a linux server plugged into the Q1000 on my linux box I have a dhcp server that I added the dhcp scope of 192.168.0.200 - 192.168.0.220 as soon as I activated the scope my magicjack was working.
I have a new magicjack. It's properly configured and will work on my neighbors modem but not my Actiontec C1000A. It also works when using the USB connection on my PC. I know the MAC address of the magicjack, but it does not show up when plugged into my modem/Router. The Ethernet Status shows a connection in the port, but the device table shows nothing. I then went to DHCP Reservation and added the MAC address and assigned it to an IP address of …27, but it still did not show up in the device table. I then added port forwarding for IP address …27 for ports 5060, 5070, 65525 and 49152 all using UDP Protocol, but that did nothing either. I was on Tech support with 8 different MagicJack people for almost 16 hours. My ISP is centurylink and they say it’s not their problem, Actiontec says the same thing. How do I make it show up in the device table?
ME too! Magic Jack Error 3002 (no dial tone) solved by swapping out the cheapo MJ USB adapter with one I had laying around! YOWEEEEEEEEEEEEEEE ....many thanx as I was going nuts the past couple hours doing all sorts of troubleshooting to no avail!
Had you used your new Magic Jack Plus in the computer before using it in the router, that would not have happened. You can also get rid of the error by rebooting the router.
