Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

Anonymous
2013-09-10T17:32:48+00:00

These three updates are trying to be reinstalled over and over again.  Replicable on both PCs

  • KB2760411
  • KB2760588
  • KB2760583

The updates are trying to be install over and over again.  Every time I click "check for updates," there it appears again.

The screenshots below illustrates this:

List of threads that have the same issue:

Media coverage:

Update 1: I have tried restarting the PC.  Nothing.  I have also tried FixIt when trying to troubleshoot Windows Update errors.  Still nothing.  The FixIt simply "runs" till the end and then says "finish."  It did not offer to fix anything.

Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20).

Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume).  Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url

Update 2: Added media coverage of the issue.

Update 3: Add even more threads found via Google.

Update 4: Microsoft has now offered a statement regarding this bug:

“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing

Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us

Known issues with this security update

  • You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-09-10T22:36:09+00:00

    Same issue with all three MS Office 2007 updates in question on two PC's.  One is running Windows 8 x64 and the other XP SP3 x86.

    I tried uninstalling then reinstalling the updates after reboot on both machines.  Also tried Windows Update troubleshooter in Win 8 and ran disk cleanup to remove Windows Update cached files.  Didn't make any difference. The same three updates continue to be listed as needing to be downloaded and installed by Windows Update even though they appear as being successfully installed.

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  2. Anonymous
    2013-09-10T22:27:28+00:00

    It's almost certainly a detection problem. Microsoft should reissue the update in a few days with a fix.

    I agree. In the mean time you can hide the update by right clicking the update in the update list and select "Hide update". That will prevent the update(s) from bugging you again. Then, in a couple of days check whether Microsoft has fixed the issue and then, if so, go to Windows Update > Restore hidden updates and unhide them. I have the same issue with the above mentioned three updates and for now I done what I have described as a workaround. As these updates are included in the list with installed updates I am not afraid that Office has not been patched.

    I hid the updates .. Im guessing that since its already in ( MULTIPLE TIMES TOO ) I should be ok ignoring the warning

    I'm thinking you're right, or maybe the patch isn't actually changing the version number of the fixed files (e.g. DLLs or EXEs) and so it's still detecting an unpatched version somehow? It's baffling to me. Hope to find out more info tomorrow during the webcast. I'm done wasting time on this for now.

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  3. Anonymous
    2013-09-10T22:03:19+00:00

    I am having same issue with same 3 updates on 2 machines with office 2007/Win7 x64 Home Premium SP1 .

    The show successfully installed in update history, they show in installed updates, I even uninstalled them and reinstalled them and they still returned. I just selected to hide them.

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  4. Anonymous
    2013-09-10T22:02:23+00:00

    I have this same problem with KB2760411 and KB2760588.  After revisiting my posts about previous Update issues, I applied all the fixes I know - disabling and enabling Windows Update from the Command Prompt; manually uninstalling and reinstalling the updates.  Yet, Windows Update still detects them.  From this I learned that, under View Installed Updates, the Search feature does not locate the update without the KB in front of the number string.  Under XP I have the added problem of KB2810048 behaving the same way.  On this Windows 7, it occurred to me that these updates may work differently on this 64-bit system.

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  5. Anonymous
    2013-09-10T21:58:23+00:00

    Mine was KB2760411 and KB2760588. Tried installing the normal way, with anti-virus turned off AND (using msconfig) with all startup items off... no good with any of those methods. HOWEVER, when I when I selected "hide these updates" and checked for updates, nothing came up. I rebooted and checked for updates again... nothing appeared and I was advised that I am 'up to date'.

    When they first showed up in my list of updates, I was kind of dubious anyway since I have MS 2010 Suite installed. I hope this helps others.

    I have pretty much the exact same setup going. Office Suite is 2010 but there are little bits of 2007 sprinkled throughout the system.

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