Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

Anonymous
2013-09-10T17:32:48+00:00

These three updates are trying to be reinstalled over and over again.  Replicable on both PCs

  • KB2760411
  • KB2760588
  • KB2760583

The updates are trying to be install over and over again.  Every time I click "check for updates," there it appears again.

The screenshots below illustrates this:

List of threads that have the same issue:

Media coverage:

Update 1: I have tried restarting the PC.  Nothing.  I have also tried FixIt when trying to troubleshoot Windows Update errors.  Still nothing.  The FixIt simply "runs" till the end and then says "finish."  It did not offer to fix anything.

Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20).

Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume).  Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url

Update 2: Added media coverage of the issue.

Update 3: Add even more threads found via Google.

Update 4: Microsoft has now offered a statement regarding this bug:

“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing

Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us

Known issues with this security update

  • You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-09-12T16:47:18+00:00

    I haven't read all the 15 pages, so if what i'm about to say has already been said, please don't flame me :)

    Important: This has been tested on a Windows 7 (64 bits) with only Office 2010 Professional Plus (32 bits) installed, which had some leftovers from an Office 2007 Professional (32 bits):

    Symptom: Update KB2760411 keeps asking to be installed, even after being reported as installed as shown on update history section.

    Resolution:

    1) Go to "installed updates"

    2) On the top search corner, type: 2007

    3) Start by uninstalling the service pack(s) for office 2007, if any.

    4) Start uninstalling all Office 2007 Updates except this: Microsoft Office Access database engine 2007 (English).

    5) Now, uninstall Microsoft Office Access database engine 2007 (English).

     Note: If you get an error like this one: "Product: Microsoft Office Access database engine 2007 (English) -- Error 1310. Error writing to file: C:\Config.Msi\82feb2.rbf.   System error 5.  Verify that you have access to that directory.", please press retry and it will finish uninstalling the update.

    6) Now go check for new updates on Windows Update - there shouldn't be any.

    Regards,

    Keeper

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  2. Anonymous
    2013-09-12T16:45:13+00:00

    Here: http://news.softpedia.com/news/Microsoft-Offers-Statement-on-KB2760411-KB2760588-and-KB2760583-Updates-382294.shtml

    "In the meantime, users who want to temporarily fix the problems are recommended to uninstall the faulty updates and then hide them from the Windows Update section of the built-in Control Panel."

    Well Microsoft is not saying that in their KB article.  And it is not quoted from the statement.  So it is Softpedia's recommendations.

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  3. Anonymous
    2013-09-12T16:36:34+00:00

    Here: http://news.softpedia.com/news/Microsoft-Offers-Statement-on-KB2760411-KB2760588-and-KB2760583-Updates-382294.shtml

    "In the meantime, users who want to temporarily fix the problems are recommended to uninstall the faulty updates and then hide them from the Windows Update section of the built-in Control Panel."

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  4. Anonymous
    2013-09-12T16:26:07+00:00

    Over and over and over.

    C'mon MS, let's have a fix for this.

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  5. Anonymous
    2013-09-12T16:22:16+00:00

    Uninstall and then hide? I've left them installed and hidden them. Where is this recommendation documented and is it specifically Microsoft's recommendation?

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