Windows Store apps not downloading, forever stuck and 'Pending'

Anonymous
2012-12-22T01:21:23+00:00

Windows Store apps won't download, I've tried to download numerous apps but it never passes 'Pending'. Please help!

I

Windows for home | Previous Windows versions | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-01-15T18:24:48+00:00

This:

  1. Open an administrative command prompt
  2. Type the following four commands:
  3. net stop wuauserv

cd %systemroot%

ren SoftwareDistribution SoftwareDistribution.old

net start wuauserv 4. Try to install updates again.

and this:

a)Right Click the Start screen (bottom left hand corner)

b)Click "Run"

c)Type: "WSReset.exe" and hit enter

was solving my issue.

Thanks.

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Anonymous
2015-04-15T15:00:37+00:00

Hi Daniel,

Thank you for your response.

This problem may occur if one or more of the following conditions are true:

  1. If the Windows Update database is corrupted.
  2. If the Background Intelligent Transfer Service (BITS) service does not receive a content link header.
  3. If a required system file is registered incorrectly.

Please follow the below steps and check if it helps:

I suggest you to refer to the section: manually reset windows update components from the following link:

https://support.microsoft.com/en-us/kb/971058?wa=wsignin1.0

NOTE: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 (http://support.microsoft.com/kb/322756/ )

How to back up and restore the registry in Windows

Please do let us know if you need further assistance. We will be glad to assist.

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  1. Anonymous
    2016-06-19T21:08:10+00:00

    Once again, Emkay1000, I really appreciate the time you have spent working through this with me.

    After stopping the current Windows update in Powershell and rebooting, I am now finding that everything seems to update properly  except OneNote.   Windows 10 and the other applications in the Office 2010 suite update just fine now.  Since I never use OneNote in any case, my current feeling is that I should just live with this for now, and periodically check to make sure that important security updates are happening.  Everything I really need to do on my computer seems to work without any problems, and I understand your concern that if I try to upload Office 365 that it may fail to install, so I will stick with the Office 2010 for now and not worry about OneNote.

    For now, I think we have both spent enough time on this.  Your advice, particularly on using PowerShell, has been really helpful and you have been a great member of the community.

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  2. Anonymous
    2016-06-13T17:29:09+00:00

    Hello,

    What you also can do is uninstall Office 2010, reboot and then reinstall it.

    There is also a possibility that some other updater (non-Microsoft) causes the hang.

    Let's try something like this:

    Please close the Windows Update interface (if opened) and start PowerShell as an administrator (as mentioned in previous posts) and enter:

    Stop-Service wuauserv

    Stop-Service msiserver

    Stop-Process -Name msiexec -Force

    and THEN start to install the downloaded MS Office 2010 OneNote update. The first command will stop Windows Update service. To re-run it - simply reboot the computer.

    I believe we need to understand what other installation is "in progress". I fear is that after you uninstall MS Office 2010 (to either install Office 365 or reinstall Office 2010) you won't be able to install it because there will be some "other installation running".

    I do wonder how deep you wish to go? There are programs like Process Monitor that will show most of the things that are running on the system at a given time. The log from the program can be saved (it can take 200 - 500 MB of space) and then uploaded to Dropbox for analysis. You could start Process Monitor, wait for the issue to resurface, stop the trace, save (File -> Save -> All Events) and sent it to Dropbox. I'm not sure if you would be comfortable to do so or if you need more detailed instructions? The problem is to start Process Monitor at a specific time to capture the event of "pending install".

    There is also a possibility to use a software like TeamViewer so you could share your desktop screen. However, that would require to take our conversation outside of this forum (which would require one of us to disclose e-mail which is a bad idea on a public forum).

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  3. Anonymous
    2016-06-13T15:32:30+00:00

    Once again, Emkay1001, thank you for the continuing support.

    Entering those commands into PowerShell does let other installers, such as Apple Software Update and Adobe update, work as long as you start them immediately, before the Windows updater starts to work.  But once Windows update tries to load the update for an Office 2010 application it hangs again.

    I can think of only two alternatives at this time.  One is to stop the automatic Windows updates, but this risks missing a security update and is probably not a good idea.  The other is to just remove my Microsoft Office 2010 suite and replace it with Office 365 and hope that will help.

    The fact that it is always an Office 2010 update that hangs the system still makes me think that there is something wrong with those updates, and not with my computer, that is causing the problem.

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