After installation of update KB2670838 Win 7 keeps crashing to blue screen.

Anonymous
2013-02-28T03:03:13+00:00

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash whenever Internet Explorer Version 9 is running. I restored the laptop to a previous date using system restore and again allowed the update to install again. Getting the same results as previous installation of the update. I uninstalled the update using Add/Remove programs and laptop seems stable.

I have Win 7 Pro 64 bit edition Serv pack 1 on HP DV7 laptop I7 processor and 16GB ram.

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2013-03-02T22:08:27+00:00

I understand that KB2670838 is currently set as an optional update so it should not be downloaded or installed automatically... [emphasis mine]

And therein lies the rub, my friend.

Allow me to quote the OP in this thread...

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash... [emphasis mine again]

IOW, it would appear that Automatic Updates is downloading/installing KB2670838 (at least as long as AU's set to the default Automatic setting).

AU's set to Notify Only here so I was able to hide it before AU offered it.

[PS: Running Fix It 50202 in Aggressive mode will "flush" the Download folder.]

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  1. Anonymous
    2013-02-28T07:58:41+00:00

    Looks like your crash relates to your video drivers. They're crashing

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  2. Anonymous
    2013-02-28T07:56:04+00:00

    Hello,

    same problem here with last update MS Vin 7 Home Premium 64-bit SP1, blue screen at Internet Explorer launch. Please help. Thank you.

    A problem has been detected and Windows has been shut down to prevent damage

    to your computer.

    The problem seems to be caused by the following file: igdpmd64.sys

    PAGE_FAULT_IN_NONPAGED_AREA

    If this is the first time you've seen this stop error screen,

    restart your computer. If this screen appears again, follow

    these steps:

    Check to make sure any new hardware or software is properly installed.

    If this is a new installation, ask your hardware or software manufacturer

    for any Windows updates you might need.

    If problems continue, disable or remove any newly installed hardware

    or software. Disable BIOS memory options such as caching or shadowing.

    If you need to use safe mode to remove or disable components, restart

    your computer, press F8 to select Advanced Startup Options, and then

    select Safe Mode.

    Technical Information:

    *** STOP: 0x00000050 (0xfffff88131e53ea0, 0x0000000000000000, 0xfffff880065a1878,

    0x0000000000000005)

    *** igdpmd64.sys - Address 0xfffff8800649b43d base at 0xfffff88006447000 DateStamp

    0x4d41a3e1

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  3. Anonymous
    2013-02-28T07:55:22+00:00

    Same Problem here, shortly after installing the KB2670838 update the blue screen of death started when using IE9.

    I had no idea what might be causing it as I made no changes to the PC, after the third blue screen I checked recent automatic updates and after searching for it and finding this thread it all made sence since the update was the only change I did to my PC.

    I now uninstalled it, and now it only shows as an optional update so hopefully will not install automatically anymore.

    Now I just hope the uninstall solved the problem. Shame on you Microsoft for releasing a screwed up update, nearly gave me a heart attack the first time the blue screen came up, luckily it booted back to windows after that with no noticable issues.

    here is a screenshot

    http://i1307.photobucket.com/albums/s587/Will12hg/WP_002147_zps9f43e626.jpg

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  4. Anonymous
    2013-02-28T07:36:34+00:00

    Its OK here, this hasnt crashed since I installed it

    Mines a desktop / built by myself not a laptop

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