After installation of update KB2670838 Win 7 keeps crashing to blue screen.

Anonymous
2013-02-28T03:03:13+00:00

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash whenever Internet Explorer Version 9 is running. I restored the laptop to a previous date using system restore and again allowed the update to install again. Getting the same results as previous installation of the update. I uninstalled the update using Add/Remove programs and laptop seems stable.

I have Win 7 Pro 64 bit edition Serv pack 1 on HP DV7 laptop I7 processor and 16GB ram.

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2013-03-02T22:08:27+00:00

I understand that KB2670838 is currently set as an optional update so it should not be downloaded or installed automatically... [emphasis mine]

And therein lies the rub, my friend.

Allow me to quote the OP in this thread...

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash... [emphasis mine again]

IOW, it would appear that Automatic Updates is downloading/installing KB2670838 (at least as long as AU's set to the default Automatic setting).

AU's set to Notify Only here so I was able to hide it before AU offered it.

[PS: Running Fix It 50202 in Aggressive mode will "flush" the Download folder.]

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  2. Anonymous
    2013-02-28T07:12:51+00:00

    I would because it installed it again the next day and did the same all over again.

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  3. Anonymous
    2013-02-28T06:22:09+00:00

    I too had the same problem and uninstalled the update kb2670838...

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  4. Anonymous
    2013-02-28T06:16:08+00:00

    I didn't write it down. I used the AppCrashView

    Version=1

    EventType=BlueScreen

    EventTime=130063998462970336

    ReportType=4

    Consent=1

    UploadTime=130063998681592758

    ReportIdentifier=6beb21f6-8077-11e2-a99d-ac7289f5d6c3

    IntegratorReportIdentifier=022613-52962-01

    Response.type=4

    Response.AnalysisBucket=X64_0x50_igdpmd64+a7c75

    DynamicSig[1].Name=OS Version

    DynamicSig[1].Value=6.1.7601.2.1.0.256.48

    DynamicSig[2].Name=Locale ID

    DynamicSig[2].Value=1033

    UI[2]=C:\Windows\system32\wer.dll

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