Service Pack 2 for Office 2010 update fail - Error 8024002D

Before tackling your update problem you need to resolve some system errors.

Click on the Start button and select Control Panel, Administrative Tools, Services. Locate UPnP Device Host in the list. Check that the StartUp type is Manual. If it is not set to Manual right click and select Properties, General tab. There is a box after StartUp type. The options are available on a drop down by clicking on the arrow down to the right of the box. Make the change and click on Apply and OK. Click the Start button to check that the service can be started.

Click on the Start button and select Control Panel, Administrative Tools, Services. Locate Distributed Transaction Coordinator in the list. Check that the StartUp type is Manual. If it is not set to Manual right click and select Properties, General tab. There is a box after StartUp type. The options are available on a drop down by clicking on the arrow down to the right of the box. Make the change and click on Apply and OK. Click the Start button to check that the service can be started.

Click on the Start button and select Control Panel, Administrative Tools, Services. Locate Windows Time in the list. Check that the StartUp type is Manual. If it is not set to Manual right click and select Properties, General tab. There is a box after StartUp type. The options are available on a drop down by clicking on the arrow down to the right of the box. Make the change and click on Apply and OK. Click the Start button to check that the service can be started.

Restart your computer, wait 30 minutes and then provide a fresh copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your Sky Drive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

Please upload and share with everyone fresh copies of your System and Application logs from your Event Viewer to your Sky Drive and post a link here. You can remove the earlier copies of the logs from your Sky Drive.

To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not clear logs whilst you have a continuing problem.

http://1drv.ms/1bY8pxj

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Hi,

I have had the same problems as described above so I've provided links to the three logs that Gerry requested.  They were not created in safe mode.

Any suggestions?

I searched the registry for SingleImageWW.msi figuring it's being told to look for that file from there. First thing it found was within a key called: 00004109D30000000100000000F01FEC in HKEY_CLASSES_ROOT\Installer\Products. Also found it here: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\

I searched the registry for that key and there are several locations pointing to it. I renamed that key under classes_root and added _old to the end of it. (Doesn't matter what you add, just works as a flag for me.) It renamed the same key under HKLM\Software\Classes\Installer\Products automatically (linked, I guess) Searched the registry further for SingleImageWW.msi. No where else to be found.

Re-ran the SP2 installer. Went right through. Did not take very long at all. Checked my office version in Word and it tells me I'm at 14.0.7106.5003. I believe it went so quickly because most of the files were already updated, it just needed to validate the install and could not without finding SingleImageWW.msi.

Let me add, I used the installer file for SP2. I did not use windows update to go through this troubleshooting. After running through the install successfully, Windows Update had it cached in there still waiting to install SP2. I let it run through and WU said it installed successfully. Checked for updates again, More office 2010 updates were ready to come in. Well, just one. Office 2010 File Validation. Oh great.... Thought that was going to cause an issue. Nope, installed just fine as well...

Checked for updates again. ****... Office 2010 File Validation... and Office 2010 SP2 is in the list but unchecked. OK let's reboot. *facepalm* Microsoft Motto: When I doubt, Reboot! Still shows up in the list, figured I would turn off Microsoft Update and just use Windows Update. Well... Now I can't figure out how to turn Microsoft Update back on and I'm too tired to go any further.

Would someone want to try renaming that registry key and trying the install from Windows update instead?

For those who are having problems with this and are trying to do a repair install from a downloaded .EXE file (instead of .ISO or DVD), the installer suffers from Alzheimer's.  It simply cannot remember where it extracted the files used to install (or repair) Office 2010, so you will need to search C:\Users<username>\Local\Temp for the directory where it extracted the files and point to that (the uppermost directory, not where the specific file it says it can't find resides).  Once you do this, the repair install should work and you should then be able to apply SP2 to the resulting repaired installation.