Service Pack 2 for Office 2010 update fail - Error 8024002D

Anonymous
2013-07-26T08:41:48+00:00

Hello,

I can't install this update, apparently because it is looking for something called "SingleImageWW.msi" and not finding it. 

See images below....

Windows for home | Previous Windows versions | Windows update

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Anonymous
2013-08-02T05:56:52+00:00

Manually download and install the SP2 :-

http://www.microsoft.com/en-au/download/details.aspx?id=39667 (32 bit)

http://www.microsoft.com/en-au/download/details.aspx?id=39647 (64 bit)

If unsure of whether or not you're running 32 bit or 64 bit, refer to this thread:

http://social.msdn.microsoft.com/Forums/office/en-US/043198a3-e2a0-45b5-85a4-2aa4abb5cc82/how-to-determine-if-user-has-office-2010-32-bit-vs-64

If you still have trouble, try updating in a clean boot state:

http://support.microsoft.com/kb/929135/en-au (don't forget to return to normal boot when finished).

Office updates can fail if the update files are looking for the original installation files.

Sometimes downloading the full file remedies that problem or putting the installation media in the installation drive can also assist.

If still failing, perhaps you'll need to perform a repair install.

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  1. Anonymous
    2014-01-14T22:36:57+00:00

    I re-installed MS Office 2010 from the original DVD and the update worked perfectly.

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  2. Anonymous
    2014-01-12T23:14:51+00:00

    Well it installed on my computer twice ( and on many other computers ) without a hint of a problem. You tell me why it should have problems installing on yours?

    If you are interested in resolving the problem then please provide the information requested below and we can perhaps discover the reason why. Ranting is just wasted effort.

    Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your Sky Drive, share with everyone and post a link here. Please say if the report has been obtained in safe mode.

    Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your Sky Drive and post a link here.

    To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files.

    For help with Sky Drive see paragraph 9.3:

    http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

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  3. Anonymous
    2014-01-12T22:22:36+00:00

    Yup.  Microsoft should not be held responsible for writing software (SP2 for MS Office 2010) that does not perform as advertised (it does not apply the appropriate patches to the software it was "designed" to patch).

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  4. Anonymous
    2014-01-12T22:05:55+00:00

    there are 28 posts on this thread and not one solution.  why isnt microsoft putting up a solution?  why are we bothering with a help desk that is worse than facebooks'  help desk?

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