Windows 7 - Blue screen problem - samsung all in one

Anonymous
2013-02-05T09:38:55+00:00

I keep getting a blue screen on my samsung all in one PC. It have been rarely used. After starting up windows i normally get a blud screen, the last time it happened i got he following error report:

BCCode: c2

BCP1: 0000000000000007

BCP2: 000000000000109B

BCP3: 0000000000000000

BCP4: FFFFF8A003509D30

OS version: 6_1_7601

Service pack: 1_0

Product 768_1

Files that help describe the problem:

windows\minidump\020513-26395-01.dmp

Users\adielynch\appdata\local\temp\WER-36644-0.sysdata.xml

Any help would be most appreciated.

thanks

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Original title: Windows 7  - Blue screen problem

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-03-23T14:42:59+00:00

    This extract from your System Information should be different. It is revealing that your system is using generic Microsoft display drivers.

    [Display]

    Item     Value  

    Name   Standard VGA Graphics Adapter

    PNP Device ID              PCI\VEN_1002&DEV_6760&SUBSYS_B084144D&REV_00\4&4DCA75F&0&0008             

    Adapter Type  Not Available, (Standard display types) compatible

    Adapter Description    Standard VGA Graphics Adapter

    Adapter RAM  Not Available 

    Installed Drivers           Not Available

    Driver Version 6.1.7600.16385

    INF File              display.inf (vga section)

         Section of report removed

    Driver  c:\windows\system32\drivers\vgapnp.sys (6.1.7600.16385, 28.50 KB (29,184 bytes), 14/07/2009 9:38 AM

    Download and install the Windows 7(32bit,64bit) 8.860.0.0 VGA(Graphics), AMD driver

    http://www.samsung.com/au/support/model/DP700A3B-S02AU-downloads#

    Samsung will have customised the AMD driver for use with your computer.

    http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=au&seq=57137

    It is conceivable that the graphics card has failed.

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  2. Anonymous
    2013-03-23T13:38:15+00:00

    I have now uploaded the system and application event log in teh sky drive together with the latest system info doc.

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  3. Anonymous
    2013-03-23T13:31:12+00:00

    i downloaded and ran the firmware...it said that the monitor was up to date. see screenshot in sky drive.

    I also downloaded and installed the AMD Catalyst Display Driver

    for Windows  7 64-bit (http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw\_vista64.aspx

    I got an installation complete message and confirmation as below but when i restarted it did not replace the standard VGA.

    Hardware information<br><br><br> Name AMD Radeon Graphics Processor <br> Manufacturer Advanced Micro Devices, Inc. <br> Device ID 0x6760 <br> Vendor ID 0x1002 <br> Class Code 0x030000 <br> Revision ID 0x00 <br> Subsystem ID 0xb084 <br> Subsystem vendor ID 0x144d <br> Other hardware
    Existing packages<br><br><br> AMD Catalyst Install Manager <br> --- <br> AMD APP SDK Runtime <br> HDMI Audio Driver <br> Microsoft Visual C++ 2010 Redistributable <br> Catalyst Control Center
    Packages for install <br><br>AMD Catalyst Install Manager<br><br><br> Final Status: Success <br> --- --- <br> Version of Item: 8.0.903.0 <br> Size: 20 Mbytes <br><br><br>HDMI Audio Driver<br><br><br> Final Status: Success <br> --- --- <br> Version of Item: 7.12.0.7712 <br> Size: 1 Mbytes
    Other detected devices
    Manufacturer Advanced Micro Devices, Inc. <br> Device ID 0xaa98 <br> Vendor ID 0x1002 <br> Class Code 0x040300 <br> Revision ID 0x00 <br> Subsystem ID 0xb084 <br> Subsystem vendor ID 0x144d
    Error messages

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  4. Anonymous
    2013-03-23T13:16:22+00:00

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  5. Anonymous
    2013-03-23T12:34:43+00:00

    I have checked and the driver that i uninstalled was the AMD Radeon HD 6470M . I have tried to find a download on the AMD website but have had no success. it only seems to give info about the product.

    Is there another way i can get this driver re-installed so i can view the monitor correctly?

    Im pretty confident now that the firmware update was the problem as i have still not had a BSOD since updating. thanks gerry.

    cheers

    Adie

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