"Your organization's policies are preventing us..."

Anonymous
2012-07-26T16:29:34+00:00

"Your organization's policies are preventing us from completing this action for you. For more info, please contact your help desk."

Well, I AM my help desk as this is my personal laptop. I'm not sure what I did to have this get set up somewhere, the only things I've ever messed with were the OEM Background picture when logging on and to disable the autorun features to prevent installation of malware from infected usb drives that I interact with on campus frequently giving me enough time to scan them before activating them.

I tried going back into the registry and setting the policy for autorun to be unconfigured again as it was default and it didn't fix the problem.

I get that error message when using various MS Office products, 2010 and 2013, when trying to go to an external link in a document/program or when trying to hyperlink within a document (e.g. Table of Contents --> Page 23...) But I know it isn't specifically office, or at least I think.

Thoughts on what I can do?

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

116 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2012-09-12T23:47:51+00:00

    I had exactly the same problem after uninstalling Chrome.

    To fix the issue, I had to use regedit and modify the defaule values for file associations for

    HKCR.htm and HKCR.html, the (Default) value change from something like

    ChromeHTML.I2O57VLN4B4DF63FN2NAI4AUOI to "htmlfile"

    Similarly, HKCR.xht and HKCR.xhtml had to be changed from orphaned Chrome entries to "xhtmlfile"

    Alin

    Was this answer helpful?

    40+ people found this answer helpful.
    0 comments
  2. Anonymous
    2012-12-04T19:45:34+00:00

    I was finally able to fix it in Windows 8 by:

    • Close IE, Outlook
    • Installing another browser (like Firefox)
    • Set it as Default
    • Close it
    • Open IE, let it get set as Default
    • Close it
    • Now try Outlook

    From there you can see what browser you like (and tell it not to try to set itself as default each time it starts).

    Was this answer helpful?

    20+ people found this answer helpful.
    0 comments
  3. Anonymous
    2013-03-25T12:19:13+00:00

    If you received this error after uninstalling any application that takes over the HTML open command (including, but not limited to, Chrome & Firefox browsers) you may also need to change the HTM/HTML association in the registry.

    1. Start, click Run, type Regedit in the Open box, and then click OK.
    2. Browse to HKEY_CURRENT_USER\Software\Classes.html
    3. Right click the value for the .html key and select Modify…
    4. Change the value from “ChromeHTML” to “htmlfile” (or from FireFoxHTML to htmlfile)
    5. Repeat for .htm, shtml, .xht, .xhtml, .xhtm keys

    Repeat these steps for htm and .shtml keys if they exist. You may also want to check the xhtml and xhtm keys. Don’t want to edit the registry? Download this file (right click and choose Save target as…) Then double click on the file to run. From After uninstalling Google Chrome Links in e-mail don’t work any more

    The download works well.

    Micky Cleveland

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  4. Anonymous
    2012-10-11T10:32:47+00:00

    Problems after uninstalling Google Chrome:

    Alin, your hint was very helpful, but after doing the changes on my system some links were suddenly assigned to "microsoft word".

    I went to my browser-settings and reset Mozilla Firefox to my standard browser. This does the same modifications as in your description, but the keys in the registry are all beginning with Firefox (i.e "Firefoxhtm", Firefoxhtml").

    The links in Outlook now can be followed again.

    Did you consider to inform Google about this bug?

    Thank you

    Michael Grosskopf

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments