Lumia 800: Speaker problem, no sound.

Anonymous
2012-05-07T21:13:12+00:00

Hello,

I have encountered a problem with my Nokia Lumia 800.

After I turned the speaker volume down to 0 before I went to bed, the speaker stopped working. I noticed this when I overslept for work because the alarm clock on the phone did not give any sound. I thought maby it was intended when the volume was stillt down to 0 (although it would be silly), but I found out when I had turned the volume up and the phone rang, there was no sound.

It turns out the sound does not work no matter what happens, incoming calls, alarms, playing music, etc.

I have tried to restore phone to factory settings, but with little success ...

Has anyone experienced the same problem? Is it a known software issure or sould I consider the phone defective?

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

51 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2013-10-16T20:25:32+00:00

    Diagnostic software needed available on you tube

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-10-12T07:14:34+00:00

    Also i forgot to state that according to the diagnostics tool the headset is always connected although nothing is connected

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-10-11T20:50:45+00:00

    Hi , i dropped my 800 and i now can't make any phone calls except through a headset or loudspeaker and no music is coming out of the speaker, however the diagnostics tool provided me the info that everything is working fine, the earpiece the loudspeaker. Unfourtently, i am from egypt and the lumia 800 never landed in egypt so i am completly out of support. The nokia care team told me that they can never work on that phone as it is have never been available in egypt. Please provide help as soon as possible

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-09-26T17:07:53+00:00

    Hi support staff,

    I have had the same problem for a while now. The earpiece speaker is not working and i have to use speaker to receive calls. It all started after the phone got a small bump when i dropped the phone but then it got fixed by itself after some days. Now it doesnt seem to get fixed again. I have just found the diagnostics tool and when running loopback i can get sound out of the speaker and headset. The earpiece is working but it is difficult to get sound of it. The phone also says that ive got a headset connected and I cant manage to get it to show disconnected even when im using a needle in the jack stick. 

    Im living in Hanoi so can I get it repaired here under the license? I have bought it less than a year ago.

    Cheers

    Was this answer helpful?

    0 comments
  5. Anonymous
    2013-09-04T13:21:41+00:00

    Hi Viks99. Would you mind providing us more details regarding your case?

    When did the issue start to happen?

    Did you connect a headset to the phone before experiencing the issue?

    What have you done so far to resolve this?

    Was this answer helpful?

    0 comments