Movie Maker 2012 - Black screen on playback

Anonymous
2012-09-06T08:55:39+00:00

I recently installed Windows Essentials 2012 on my Windows 7 laptop. I went into Movie Maker and tried it out. Unfortunately when I wanted to preview something text or photos I had selected, a black screen appeared in the player. I can add text, music, photos and videos, but when I hit the play button, all I get is a black screen in the player. Is this something other people have experienced? Is there any way to fix this?

Thanks!

Previous title - Movie Maker 2012 Problems

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-01-04T20:11:14+00:00

Uninstall your version 2012 and then get the 2011 version from....

Movie Maker 2011

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Anonymous
2013-03-08T15:06:29+00:00

Had the same blank screen problem and converted back to Essentials 2011. That didn't work at first either, until I realized I had recently installed a Microsoft update (KB 2670838) which updates Direct3D components among other things. Once I uninstalled that Microsoft update, the 2011 version worked fine again. More info on that update here: http://support.microsoft.com/kb/2670838?wa=wsignin1.0

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Anonymous
2013-11-21T23:51:50+00:00

Hi KübraDurgun,

Thank you for posting here. It seems that you're also having the black preview screen issue in Movie Maker. Let me assist you with your inquiry above.

To uninstall the KB 2670838 update, please follow these steps:

  1. Click Start, click Control Panel, click Programs, and then click Programs and Features.
  2. Click View installed updates.
  3. Click Update for Microsoft Windows (KB 2670838), and then click Uninstall.

Please get back to us if you have further questions.

Thanks!

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  1. Anonymous
    2012-11-27T23:50:19+00:00

    This post may help.

    Error code c945000e, Sorry Movie Maker can't start...

    Try updating your driver using the links listed there.

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  2. Anonymous
    2012-11-27T22:16:21+00:00

    It is in .wmv format.

    Here are the details on my video card and driver version:

    Device

    Name: Intel(R) G41 Express Chipset (Microsoft)

    Manufacturer: Intel Corp

    Chip Type: Intel(R) 4 Series Express Chipset Family

    DAC Type: Internal

    Approx Total Memory: 1292 MB

    Current Display Mode: 1440 x 900 (32 bit) (60Hz)

    Monitor: Generic PnP Monitor

    Drivers

    Main Driver: igdumd32.dll,igd10umd32.dll

    Version: 8.15.10.1749

    Date: 2009-07-13 6:15:31 PM

    WHZL Logo'd:  Yes

    DDI Version: 10

    Driver Model: WDDM 1.1

    DirectX Features

    DirectDraw Acceleration: Enabled

    Direct3D Acceleration: Enabled

    AGP Texture Acceleration: Enabled

    I don't know what any of the above means at all. All I know is I downloaded Movie Maker a couple weeks ago hoping as a computer layperson that it would help me create a nice little slideshow with music which I see others doing with no problems. Instead - I'm bombarded with all this stuff about drivers and codecs etc. WHY IS THIS SO COMPLICATED AND DIFFICULT????? Can someone please answer this question?? I mean REALLY - come on - this is ridiculous!!!!!

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