Failure configuring Windows update KB2685811

Anonymous
2012-11-16T15:17:43+00:00

On Windows 7 pro x64 with SP1, I've been getting this message when rebooting after installing KB2685811 ("Update for Kernel-Mode Driver Framework version 1.11 for Windows 7 for x64-based Systems"): "Failure configuring Windows update". All updates from last Tuesday (13/Nov/2012) were installed correctly, only this one fails.

I tried...

Rebooting, F8 and then using repair. It detected no errors.

Installing the patch with the antivirus (Avira free) disabled, which changed nothing.

Downloading the update manually and installing it. Made no difference.

Installing KB947821, found here: https://www.microsoft.com/en-us/download/details.aspx?id=20858

I then found a file I had downloaded yesterday (can't remember where from) called windowsupdate.diagcab

I ran it and it detected 2 errors:

[a] Potential Windows update database error detected (0x80070002)

[b] Problem with Background Intelligent Transfer Service (BITS)

I eventually solved [a] and [b] with MicrosoftFixit50202.msi, but not the original problem. I still get the "Failure configuring Windows update" message after rebooting, once the installation reaches 61%.

There were a couple of other things I did, but I can't remember exactly what they were...

Any help is appreciated.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2012-11-16T23:55:33+00:00

I had the same problem and found a solution.

For this update, TEMP file location should be set to default  C:.

I  changed Temp file location from RAM disk to C:\ for this update and it worked.  Thereafter I changed the Temp file location back to RAM disk.

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  1. Anonymous
    2012-11-28T18:32:15+00:00

    To all who read this thread:

    To troubleshoot the failure of installing Windows updates, it would better start with checking \windows\logs\cbs\cbs.log file.

     - Note the file is protected, and you need admin privilege to access it. To do so, right click "command prompt" icon, select "run as admin", and run "copy \windows\logs\cbs\cbs.log %USERPROFILE%\Documents".

    Different scenarios as unveiled by cbs.log file are:

     - Some people installed a ramdisk program, and set TEMP environment variable to point to the ramdisk. Look like during updating / reboot cycle, the ramdisk program is not started yet, and thus if updating need to access TEMP folder, it will fail. The solution is to change TEMP to point to its original location, e.g. %LOCALAPPDATA%\temp, or %windir%\temp

        * cbs.log: I've not seen it yet. But people do confirm it solves their problem.

        * cbs.log: 2012-11-26 19:16:09, Error CSI 00000003 (F) Logged @2012/11/27:00:16:09.328 : [ml:138{69},l:136{68}]"Install (Online) : WMI repository data recovery Failed = -2147024770"

    • Some reports wdf01000.sys cannot be moved due to sharing violation. It later was confirmed to be related to anti-virus programs or maybe the system was indeed attacked by virus.

        * cbs.log: 2012-11-25 20:24:09, Error CSI 00000006 (F) Error: ResolvePendingTransactions called after poqexec failure (call 1). Status = STATUS_SHARING_VIOLATION, Operation = HardLinkFile, DiagString = [l:342{171}]"\SystemRoot\WinSxS\x86_microsoft-windows-wdf-kernellibrary_31bf3856ad364e35_6.1.7600.17013_none_767300c37f08da42\Wdf01000.sys, ??\C:\Windows\System32\drivers\Wdf01000.sys"

    Also note that none of the above problems are directly related nor caused by the update KB2685811 itself; the KB2685811 is merely a victim of inconsistent system state.

    This posting is provided "AS IS" with no warranties, and confers no rights.

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  2. Anonymous
    2012-11-28T17:57:29+00:00

    May I know which ramdisk software you're using? I'd like to try it out to understand how it interferes with normal Windows Update operation.

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  3. Anonymous
    2012-11-28T16:15:00+00:00

    System is up - yipee! Was it booting to safe-mode first, the change to %temp%, or just one-more reboot? Just happy the system is up and running. MS you owe me 2 hours of my life back.

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  4. Anonymous
    2012-11-28T16:08:05+00:00

    Wei, thanks for your help on this. I have just enough knowledge to screw things up really badly (as evidenced by my just deleting 1000's of vacation/family pictures thinking I was backing them up on Carbonite). I am still struggling to copy my cbs.log to send to you and am worried that I'd do something bad if I tried the WMI Depository trick. I followed lldaedalusll instructions to change the security settings on the cbs log and I still get denied access. What are the "real" risks to trying the WMI option? Also, since you've seemed to also narrow down that anti-virus software may be a cause, please note I have McAfee Virus Scan 15.6 (last updated 11/27/12) running. I contacted and spoke with McAfee via chat two days ago to see if they had heard of any conflicts and they said no.

    Do you foresee an update to this update or do I need to take a plunge into doing something I'm nervous to do in an attempt to try and fix this?

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