Failure configuring Windows update KB2685811

Anonymous

On Windows 7 pro x64 with SP1, I've been getting this message when rebooting after installing KB2685811 ("Update for Kernel-Mode Driver Framework version 1.11 for Windows 7 for x64-based Systems"): "Failure configuring Windows update". All updates from last Tuesday (13/Nov/2012) were installed correctly, only this one fails.

I tried...

Rebooting, F8 and then using repair. It detected no errors.

Installing the patch with the antivirus (Avira free) disabled, which changed nothing.

Downloading the update manually and installing it. Made no difference.

Installing KB947821, found here: https://www.microsoft.com/en-us/download/details.aspx?id=20858

I then found a file I had downloaded yesterday (can't remember where from) called windowsupdate.diagcab

I ran it and it detected 2 errors:

[a] Potential Windows update database error detected (0x80070002)

[b] Problem with Background Intelligent Transfer Service (BITS)

I eventually solved [a] and [b] with MicrosoftFixit50202.msi, but not the original problem. I still get the "Failure configuring Windows update" message after rebooting, once the installation reaches 61%.

There were a couple of other things I did, but I can't remember exactly what they were...

Any help is appreciated.

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Anonymous

I had the same problem and found a solution.

For this update, TEMP file location should be set to default C:.

I changed Temp file location from RAM disk to C:\ for this update and it worked. Thereafter I changed the Temp file location back to RAM disk.

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102 additional answers

Anonymous

2012-11-28T13:35:31+00:00

Frustrated - did MS put out a bad hotfix?

Shutdown to install updates last night. Restarted this morning and my Win7Pro system is hanging shortly after restarting. Tried 2 hard reboots and it still hangs.

Windows Update will not start, so I haven't been able to get any additional updates.

Booted into safe-mode with networking to get this far. Ran the troubleshooting applet and it found;

[a] Potential Windows update database error detected (0x80070002)

[b] Problem with Background Intelligent Transfer Service (BITS)

No solution was offered.

Found this thread and it sounds like it may be the problem. Norton 360 will not start - so I don't know if it is current. EventLog is full of SCM failures to start services - some device related. My %temp% is set to C:\Users\Mike\AppData\Local\Temp - will try changing that.

Wish me luck!
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Anonymous

2012-11-28T12:07:03+00:00

Hi Wei,

great findings! You finally made me solve this. I can now install KB2685811 and KB2592687 without issues!

I used your blog to recreate the WMI repoistory. And it was the very last approach, to rebuild the repo manually, which was able to repair/recreate a working and no longer corrupted repository.

Thank you!

Robert
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Anonymous

2012-11-27T19:58:07+00:00

I received some cbs.log file which points out the issue is due to corrupted WMI repository.

Searching around and I found the following blog which describes how to reset repository to the initial state when the OS was first installed. Please give it a try.

http://blogs.technet.com/b/askperf/archive/2009/04/13/wmi-rebuilding-the-wmi-repository.aspx

http://blogs.technet.com/b/askperf/archive/2012/02/03/wmidiag-2-1-is-here.aspx

P.S. here is the logs:

2012-11-26 23:21:44, Info                  CSI    00000014 Begin executing advanced installer phase 32 (0x00000020) index 8 (sequence 41)

    Old component: [ml:318{159},l:316{158}]"Microsoft-Windows-WDF-Kernel Library, Culture=neutral, Version=6.1.7600.16385, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=x86, versionScope=NonSxS"

    New component: [ml:318{159},l:316{158}]"Microsoft-Windows-WDF-Kernel Library, Culture=neutral, Version=6.1.7601.17803, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=x86, versionScope=NonSxS"

    Install mode: install

    Installer ID: {9f4ec79f-3a97-4772-b635-2899468900a2}

    Installer name: [3]"Mof"

2012-11-26 23:21:44, Info                  CSI    00000001@2012/11/26:22:21:44.982 [70]"Install (Online) : Detected corrupt repository. Trying to Recover data"

2012-11-26 23:21:45, Info                  CBS    Progress: UI message updated. Operation type: Update. Stage: 1 out of 1. Percent progress: 61.

2012-11-26 23:23:07, Error                 CSI    00000002 (F) Logged @2012/11/26:22:21:44.842 : [ml:100{50},l:98{49}]"MOF (install online) $(runtime.wbem)\Wdf01000.mof"

2012-11-26 23:23:07, Error                 CSI    00000003 (F) Logged @2012/11/26:22:23:07.010 : [ml:138{69},l:136{68}]"Install (Online) : WMI repository data recovery Failed = -2147024770"

2012-11-26 23:23:10, Error                 CSI    00000004@2012/11/26:22:23:10.926 (F) CMIADAPTER: Inner Error Message from AI HRESULT = HRESULT_FROM_WIN32(ERROR_MOD_NOT_FOUND)
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Anonymous

2012-11-26T22:39:53+00:00

Bill's cbs.log shows that updating wdf01000.sys failed with "sharing violation", which typically means anti-virus program plays a role here.

Status = STATUS_SHARING_VIOLATION, Operation = HardLinkFile, DiagString = [l:342{171}]"\SystemRoot\WinSxS\x86_microsoft-windows-wdf-kernellibrary_31bf3856ad364e35_6.1.7600.17013_none_767300c37f08da42\Wdf01000.sys, ??\C:\Windows\System32\drivers\Wdf01000.sys"

Bill confirms that his AVG 2013 did report a virus issue with wdf01000.sys recently. He is going to clean that up first.

Note: wdf01000.sys is indeed part of KB2685811.
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