The "more information" link on a driver update redirects to a different site.

Thank YOU for explaining the original problem so clearly. 

Hey, I just noticed...there have been a few yes votes yes under "was this helpful?"  Maybe Microsoft isn't reading the problem because they think the original fix worked and we're all appreciative of they're technical genius.  When I responded the first time, it automatically gave my answer a yes, or at least there was no way of answering no that I could find.  So we've got another problem.  I'd happily give the all the user's who have posted a yes for describing a common problem, but NOT Microsoft's answer to the problem.

Same problem here, and I find it highly unprofessional that this still isn't fixed. While this thread is relatively new, the problem is not, as we can see  here:

http://www.vistax64.com/windows-updates/273796-explanations-updates-shielded-behind-winqual-microsoft-com.html

It's been around since 2010!

Your welcome!

I don't think the "helpful" flags affect Microsoft's response time; I think it's just the "This reply answered my question" button, which I haven't clicked. (Presumably only I can do that?)

Problem still exists as of April 2. Hard to believe not a single person at Microsoft has taken notice of this. (Or rather, a single person who both cares and has the power to do anything about it)

But then I've heard it said (and basically agree), that it's usually better to avoid optional updates (particularly drivers for hardware), because you can't uninstall them as you can with "important" updates. Better to get them directly from the hardware vendor website.

Hi,

1. Are you connected on a domain?
2. Do you get any error message?
3. Was it a failed update? What did it say in the Update History?

Method 1:

I would suggest you to run the Windows update troubleshooter and check.

Open the Windows Update troubleshooter

http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter

Method 2:

If the issue does not get resolved then I suggest you to go through the steps and run the automated FIXIT from the link mentioned below:

Troubleshoot problems with installing updates

http://windows.microsoft.com/en-us/windows7/Troubleshoot-problems-with-installing-updates

Also refer:

You cannot install some updates or programs

http://support.microsoft.com/kb/822798

Method 3:

Update a driver for hardware that isn't working properly http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly Update drivers: recommended links http://windows.microsoft.com/en-US/windows7/Update-drivers-recommended-links

If it was a video card driver I would suggest you to go directly to the manufacturer’s website to get it.