The "more information" link on a driver update redirects to a different site.

Anonymous
2012-03-14T12:05:44+00:00

Original title : Windows Update "More Information" link broken

Windows Update (in Windows 7 64-bit) notified me of a driver update. I clicked the "More Information" link, and was taken to a webpage at "winqual.microsoft.com". This told me that the site has moved to "sysdev.microsoft.com", and I could find no way to find more information about this driver update.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2012-05-04T20:17:04+00:00

    FWIW, I opened up a support ticket with MS and have a "case number", if that means anything. As expected, the first person responded with something like "oh, you're having a problem with receiving windows updates? I'll pass this to a support professional who can help you with that!"...    /rolls eyes

    The second person I received a response from, however, appears to be a real human & not just a drone looking for keywords.  I'm not sure if she can find the right people who can fix it, but it's more help than Mr. Rohit Chettri is capable of...

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  2. Anonymous
    2012-05-04T19:10:46+00:00

    It is now May 5th and still no answer.

    This is getting tiresome.  

    MICROSOFT - PLEASE CORRECTLY REDIRECT

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  3. Anonymous
    2012-05-04T18:38:00+00:00

    I'll add to the 'Me too' chorus as well.

    Just bought an new Keyboard (Microsoft Sidewinder x4), and after a reboot, got a Windows Update notification for a driver.

    And you've guessed it, a winqual URL!

    http://winqual.microsoft.com/support/?driverid=20429333

    Which just gives me a 'This web page is not available' message! (In Chrome).

    very poor.

    You would have thought that assuming the driver ids are the same, they could just do a find and replace on any entries in their Windows Update service to point to a new URL!

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  4. Anonymous
    2012-04-18T09:52:28+00:00

    Just came across this problem myself.. this is very shoddy work! please fix this Microsoft!

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  5. Anonymous
    2012-04-11T12:59:06+00:00

    Thanks.

    Microsoft: how many corroborations do you need before you even give us the courtesy of a substantive response?!

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