Metro App for Messenger "We can't send a message right now"

Anonymous
2012-10-26T17:16:05+00:00

I'm trying to use the Messenger Metro App for Facebook chat, and I have the accounts linked. Whenever I start it up it says "getting info" at the top, but my status down in the bottom is always "Not Connected". I am unable to switch the status to Active or Invisible because these options are greyed out. When I type a message into the text box, red text appears above it that reads "We can't send a message right now"

After I initially installed Windows 8, the Messenger app worked fine. Later on in the night after some updates it quit working and I have rebooted my system several times since then to no avail.

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2012-10-28T16:49:42+00:00

I had the same problem as well. I uninstalled/installed and the issue didn't return yet. I believe the issue is with Skype, just as JoakimMagnusson noted. 

Reinstalling the Messenger app fixed the problem for me , even with skype still being there I can send and receive messages.

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  1. Anonymous
    2012-11-13T23:35:48+00:00

    I've never used Skype, but where would I find the cached folders from the messenger app? I do believe this actually started after an update so that might work for me. Thanks!

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  2. Anonymous
    2012-11-13T23:28:16+00:00

    Hi there

    Have you checked for any cached folders from any previous versions of messenger or Skype.

    I had a similar issue whereby tracking down and deleting a cache folder for messenger did the trick.

    Regards

    Woody

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  3. Anonymous
    2012-11-13T23:17:54+00:00

    I'm not using Skype either, never installed it and never will yet no matter what I try (removing messaging app, reinstalling, restarting PC, reconnecting Facebook, even wiping Facebook's Microsoft app settings and reinstating them won't work. All I get is "We can't send a message right now" - it's driving me insane!

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  4. Anonymous
    2012-11-11T21:16:43+00:00

    Hi guys,

    I got the same problem which you described, but I am not using Skype.

    Following your procedure, you ask to do not allow the mail app to run in the background, which is mainly the most important app...

    I think that Microsoft should handle this issue with the best delay and anounce when an update is possible.

    Is anybody have other idea ?

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