Metro App for Messenger "We can't send a message right now"

Anonymous
2012-10-26T17:16:05+00:00

I'm trying to use the Messenger Metro App for Facebook chat, and I have the accounts linked. Whenever I start it up it says "getting info" at the top, but my status down in the bottom is always "Not Connected". I am unable to switch the status to Active or Invisible because these options are greyed out. When I type a message into the text box, red text appears above it that reads "We can't send a message right now"

After I initially installed Windows 8, the Messenger app worked fine. Later on in the night after some updates it quit working and I have rebooted my system several times since then to no avail.

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2012-10-28T16:49:42+00:00

I had the same problem as well. I uninstalled/installed and the issue didn't return yet. I believe the issue is with Skype, just as JoakimMagnusson noted. 

Reinstalling the Messenger app fixed the problem for me , even with skype still being there I can send and receive messages.

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  1. Anonymous
    2013-05-11T15:36:21+00:00

    The only thing that worked for me was to do a fresh install of windows 8. I had to re-install everything and make a backup of my files... Took hours!!! But now everything works fine. I had other problems and that's why I decided to do it. Since it solved the messaging problem, I thought some of you might want to try it if you really want it to work.

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  2. Anonymous
    2013-05-11T08:38:20+00:00

    i have this problem since last 2-3 months.

    tried all possible solution.

    nothing happens at all.

    if microsoft cant fix this bug.

    i will switch back to windows 7 , since win8's main feature of metro app frustrates me rather than facilitating me.....

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  3. Anonymous
    2013-02-06T06:26:38+00:00

    SOLUTION: Users w/ Kaspersky Antivirus:

    Open KasperskySettingsUnder, Shield Tab, Application Control

    Uncheck application control.

    (Optional: You can mess with the settings under application control if you are still **** with protection - as long as your applications open now.)

    If it does not work: Open KasperskySettingsUnder Shield TabFirewall Click Settings... Unblock app.html on both Low Restricted and Untrusted to see if it now opens.

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  4. Anonymous
    2013-01-12T18:17:23+00:00

    how to do that?

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