Hi Ayungwi,
· Since
when are you facing this issue?
· Did
you make any changes to the computer before the issue started?
I would suggest you to disable Automatic Restart
on system failure and try to make note of the error message and reply back with the exact error message you receive on the blue screen. Once we have the exact error message we will be in a better position to determine the exact nature of the issue and fix
it.
Follow the steps below to disable Automatic restart on system failure:
a. Click on Start.
b. Type system in the search box after clicking Start. Choose System from the list of results.
Note: If you're viewing the Classic View of Control Panel, you won't see this link. Simply double-click on the System icon and proceed
to Step d.
c. Click on the System link.
d. In the task pane on the left, click the Advanced system settings link.
e. Locate the Startup and Recovery area and click on the Settings button.
f. In the Startup and Recovery window, locate and uncheck the check box next to automatically restart.
g. Click OK in the Startup and Recovery window.
h. Click OK in the System Properties window.
You can now close the System window.
From now on, when the computer shuts down the PC will not automatically reboot and you will receive the error message, make a note
of it and post it back.
Alsoyou may open event viewer and check if there are any other
significant error messages/codes. Refer the link below for more details:
What information appears in event logs (Event Viewer)?
http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer
You may also access
the link and follow the steps to troubleshoot some if the common bluescreen errors on the computer.
Resolving stop (blue screen) errors in Windows 7
http://windows.microsoft.com/en-gb/windows7/Resolving-stop-blue-screen-errors-in-Windows-7
Hope this helps and postback with the required information.
Thanks and Regards,
Srinivas R
Microsoft Support.
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