Windows 7 Service Pack 1 x64 Installation Failure error code 0x80073701

Anonymous
2011-02-24T08:39:39+00:00

Hi, I have tried to install SP1 on Window 7 Home Premium x64 several times today and all end up with failure with the same error code. (error code 0x80073701 - the reference can not be found). I have tried troubleshooting windows update, system update readiness tools, disabling security software, and even installing in safe mode, and all end up with failure. I use offline installer (windows6.1-KB976932-X64.exe) because using windows update, the download can't even start (at first, it starts, then stuck at 22%, and then it shows the same error code).

Hope you can help...

Additional information:

Firewall: Windows Firewall

Antivirus: Microsoft Security Essential 2.0

Additional security softwares: Malwarebytes Anti-Malware 1.50 with real-time protection (has been disabled, but still fail), Panda USB Vaccine (I think this has no connection at all with this problem)

Additional resident programs: SmartDefrag 1.5, Advanced SystemCare 3.7.3, Daemon Tools Lite

Windows for home | Previous Windows versions | Windows update

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Anonymous
2011-03-03T18:59:19+00:00

Ferdian and Ron,

Can you try the following:

  1. Uninstall all updates for Windows. Go to Control Panel, then Uninstall a Program, then click on View installed updateson the left. One by one, find everything under the "Microsoft Windows" category that's listed as an "Update" or "Security Update", right-click on it and Uninstall (if available). You may need to reboot.
  2. Run the following from an administrator cmd prompt: dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514
  3. Try to install SP1 again.

Let me know if this resolves your problem. Thank you both so much for your cooperation in this matter!

Mark [MSFT]

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  1. Anonymous
    2011-02-25T01:55:50+00:00

    Windows Updated downloaded about 10% and then failed. I followed the above protocol but retry still fails to complete download and install.

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  2. Anonymous
    2011-02-25T01:10:05+00:00

    I have a same problem with SP1 for Win7, but on 32-bit OS..... Now I'll try all of this...

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  3. Anonymous
    2011-02-24T15:35:18+00:00

    Hello Ferdian87,

    Please try the steps below in order:

    1. Depending on your Windows 7 architecture, download / install and run the System Update Readiness Tool -CheckSur  You can download the tool from the links below in accordance with your system type.

    Download the System Update Readiness Tool (64bit)

    Download the System Update Readiness Tool (32bit)

    2. Click  Start type cmd (you should see the command prompt populate at the top) Right-click it and select Run as Administrator

    Inside the prompt typesfc /scannow

    *For more information regarding theSystem File Checker.

    *If corruption is found, seeHow to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7.

    3. Once the SFC is complete, Check your hard drive for errors.

    4. Run the System Update Readiness Tool again.  If the errors have been cleared, try installing Service Pack 1 again. If not, move to step 5.

    5. Perform a Startup Repair, upon startup, try installing the Service Pack.

    Please let us know the details of each scan or utility. We look forward to hearing back from you.

    Cheers

    Jason H. Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.

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