Windows 7 Service Pack 1 x64 Installation Failure error code 0x80073701

Anonymous
2011-02-24T08:39:39+00:00

Hi, I have tried to install SP1 on Window 7 Home Premium x64 several times today and all end up with failure with the same error code. (error code 0x80073701 - the reference can not be found). I have tried troubleshooting windows update, system update readiness tools, disabling security software, and even installing in safe mode, and all end up with failure. I use offline installer (windows6.1-KB976932-X64.exe) because using windows update, the download can't even start (at first, it starts, then stuck at 22%, and then it shows the same error code).

Hope you can help...

Additional information:

Firewall: Windows Firewall

Antivirus: Microsoft Security Essential 2.0

Additional security softwares: Malwarebytes Anti-Malware 1.50 with real-time protection (has been disabled, but still fail), Panda USB Vaccine (I think this has no connection at all with this problem)

Additional resident programs: SmartDefrag 1.5, Advanced SystemCare 3.7.3, Daemon Tools Lite

Windows for home | Previous Windows versions | Windows update

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Anonymous
2011-03-03T18:59:19+00:00

Ferdian and Ron,

Can you try the following:

  1. Uninstall all updates for Windows. Go to Control Panel, then Uninstall a Program, then click on View installed updateson the left. One by one, find everything under the "Microsoft Windows" category that's listed as an "Update" or "Security Update", right-click on it and Uninstall (if available). You may need to reboot.
  2. Run the following from an administrator cmd prompt: dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514
  3. Try to install SP1 again.

Let me know if this resolves your problem. Thank you both so much for your cooperation in this matter!

Mark [MSFT]

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  1. Anonymous
    2011-02-25T15:40:45+00:00

    Oh yeah, one more thing:

    I search in internet for SP1 installation problem, and it advises to uninstall ALL antivirus and firewall software prior installing SP1

    http://www.ngohq.com/news/19268-how-to-troubleshoot-windows-7-service-pack-1-installation-issues.html

    I have MSE 2.0 and MBAM Pro installed, should I try to do this?

    Regards,

    Ferdian87

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  2. Anonymous
    2011-02-25T15:25:34+00:00

    Dear Jason H.

    Have tried the step 3 - 5 (run disk check, system file checker, and system update readiness again). All of this do not find any error. This is the log of SUR tool:

    =================================

    Checking System Update Readiness.

    Binary Version 6.1.7601.21645

    Package Version 11.0

    2011-02-25 20:48

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:

    Seconds executed: 1911

     No errors detected

    Also, from sfcdetails.txt that generated is empty...

    DiskCheck also found no problem.

    Trying to install SP1 again, and failed again with the same error code [ERROR_SXS_ASSEMBLY_MISSING(0x80073701)]

    did startup repair, and then try to install again, and failed again with the same error code...

    Hopefully you can help,

    Regards,

    Ferdian87

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  3. Anonymous
    2011-02-25T04:26:54+00:00

    Hmm, I have ran the System Update Readiness Tools yesterday, and the result is shown below:

    =================================

    Checking System Update Readiness.

    Binary Version 6.1.7601.21645

    Package Version 11.0

    2011-02-24 13:52

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:

    Seconds executed: 1040

     No errors detected

    Also, I have ran the system file checker, and also it shown that no integrity violation found...

    Later I will run the disk check, and then do what you suggested, I will let you know later...

    Regards

    Ferdian87

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