Getting blue screen error with "video scheduler has encountered an unexpected fatal error" message

Anonymous
2011-07-30T18:50:18+00:00

Original Title: Blue screen of death :'(Hello,

My troubles began yesterday when my Acer PC froze unexpectedly. I restarted it and it worked well for a few hours but then I got my first ever blue screen of death which told me "video scheduler has encountered an unexpected fatal error". After a few Google searches on this I reinstalled the driver for my video driver. I also ran system restore.

I switched on my PC today and not long after I started using it I got another blue screen but this time it told me the error was REFERENCE_BY_POINTER STOP: 0x00000018, 0X0000000 0x8A419DD8, 0x00000002, 0xFFFFFFFF

My PC has Windows Vista x86 32bit. I purchased it new in August 2009 with Vista installed already. I have not reformatted the PC or reinstalled Windows since purchasing it. My video card is Intel(R) G45/G43 Express Chipset

Please help me fix this!

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2011-07-31T09:47:32+00:00

    Nicholas

    One of your dumpfiles shows two drivers loaded "asio.sys" and "asup10.sys". These are Asus drivers whereas you say you have an Acer computer. What is your computer model?

    Have you run a check for malware?

    Boot the computer to safe mode with networking and download and install Malwarebytes (freeware version for home users only), update definitions and run in safe mode. Disable other security software whilst you are doing scans.

    http://www.precisesecurity.com/how-to/ht-smodewnet.htm

    http://www.malwarebytes.org/products/malwarebytes_free

    Download and run SuperAntiSpyware (Free Edition)

    http://www.superantispyware.com/download.html

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  2. Anonymous
    2011-07-31T00:12:22+00:00

    The video driver was the most up-to-date one when I got the blue screen on the video scheduler. I therefore installed the 2008 version as I believed this might prevent a second blue screen.

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  3. Anonymous
    2011-07-30T23:44:30+00:00

    Hello Nicholas1986,

    I looked at both dumps.

    The first dump was a stop 0x119 and appears to be caused by the video drivers:

    STACK_TEXT: 

    83cf5970 907ca230 00000119 00000001 00003cff nt!KeBugCheckEx+0x1e

    83cf5998 9072e0c0 00000000 0a000119 00000001 watchdog!WdLogEvent5+0x130

    83cf59c4 9072a2fe 000010d7 00003cff 00000000 dxgkrnl!VidSchiVerifyDriverReportedFenceId+0x74

    83cf59f8 9072a5c3 89c31000 83cf5b34 00000001 dxgkrnl!VidSchDdiNotifyInterruptWorker+0x15a

    83cf5a14 8fe918bf 8916f968 83cf5b34 00000000 dxgkrnl!VidSchDdiNotifyInterrupt+0x68

    WARNING: Stack unwind information not available. Following frames may be wrong.

    83cf5b94 8fe906fe 8924e000 8917e34c c0000001 igdkmd32+0x888bf

    83cf5bdc 8fe1d460 8924e000 00000000 00000000 igdkmd32+0x876fe  <-- intel video driver

    83cf5c24 9072a0f9 8924e000 00000000 83cf5c48 igdkmd32+0x14460

    83cf5c34 83caf98d 89624a00 8916f968 00000000 dxgkrnl!DpiFdoMessageInterruptRoutine+0x17

    83cf5c48 83c46ba1 89624a00 8916f968 00000000 nt!KiInterruptMessageDispatch+0x12

    83cf5c48 84fee406 89624a00 8916f968 00000000 nt!KiInterruptDispatch+0x51

    83cf5ce4 84fef34d 83cb0d86 892b09d0 83cfa790 intelppm+0x1406

    83cf5cf8 83cb0cd4 892b5270 00000000 89729568 intelppm+0x234d  <-- intel processor driver

    83cf5d50 83ca8861 00000000 0000000e 00000000 nt!PoIdle+0x2d1

    83cf5d54 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0xd

    The second dump is exactly what Auggy described.

    In addition to Auggy's suggestions, I would recommend updating the display driver as it is from 2008:

    1: kd> lmvm igdkmd32

    start    end        module name

    8fe03000 904fc000   igdkmd32   (deferred)            

        Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys

        Image name: igdkmd32.sys

        Timestamp:        Thu Aug 14 12:15:01 2008 (48A46815)

    Let us know if you have any questions.

    Best regards,

    Matthew_Ha

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  4. Anonymous
    2011-07-30T23:32:16+00:00

    OK, good luck!

    If you receive any more blue screen errors please provide the resulting minidump files.

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  5. Anonymous
    2011-07-30T23:08:38+00:00

    Thank you for your help and advice auggy. I have uninstalled Rapport (I am worried though as that is an online safety programme).

    I will run a checkdisk when I start my PC tomorrow morning.

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