Trouble signing into Netflix in Media Center: "There was a problem signing in. Verify your internet connection is working and try again."

Anonymous
2011-03-12T04:33:17+00:00

Original title: Netflix in windows media center, trouble logging in

i'm having trouble logging in to Netflix using windows media center. i am running windows vista x64. when i select the icon the log in screen comes up, but when i try to sign in it comes up with the error message "There was a problem signing in. Verify your internet connection is working and try again."  my internet connection is fine and i can sign in at www.netflix.com, so this problem has to do windows media center, but i can't figure it out. i have updated windows and windows media center and am still having this problem. thanks in advance for any advice.

Windows for home | Previous Windows versions | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2011-07-24T14:39:39+00:00

Well, that's a rude answer up there and it doesn't even offer a solution.

I had this problem for a while on Win7. I tried a few possible solutions I found online, but nothing worked until I completely uninstalled SIlverlight (including the cache), rebooted my machine, and reinstalled the lastest version fresh fromthe Silverlight home page. Everything works fine now.

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Anonymous
2011-04-05T23:50:16+00:00

The most likely explanation is NetFlix changed something in their authentication routine (i.e. SOAP structure or just a URL string, doesn't matter) and that broke the Vista NetFlix WMC client. It didn't affect the NetFlix web interface because, being a NetFlix operated service, they were obviously aware of the pending change and adjusted their web client to use the new method.

The NetFlix WMC client in Windows 7 (being a new product), was probably already coded to use the new method. The client in Vista continued to work with the old method until NetFlix finally shut that method down. Microsoft, slow to respond and assign developers to fixing the Vista NetFlix WMC client missed the deadline and Vista users were in the dark for awhile.

It is pretty standard stuff for web services that cross corporate barriers. Especially involving slow-moving mega-corps like Microsoft. One company changes a routine and the other has to play catch up. Communication is often difficult just between divisions within a company, between companies it is often non-existent.

The level of prissy whining in this thread was good for a laugh though. The people threatening to cancel NetFlix ::rolleyes:: your access still worked on their website. You were not without service, just without the convenience of WMC. The people bitching at Microsoft... does anyone know if Microsoft was even properly informed of *when* NetFlix was going to turn off the old authentication? If they were told the night before (or not at all) "Hey we're switching off the old authentication routine" what kind of response would you expect? How long has it been since the problem started, 28 days? That is actually a pretty quick turn-around for a relatively low-priority item. Or it could just be that NetFlix re-activated their old authentication methods as a temporary fix to this problem (that they share some part in creating) until Microsoft can officially respond with an update.

Now if Microsoft was given proper advanced notice of the service change and still dragged their feet (entirely possible) I give them no slack. But at the end of the day it is still a low-priority issue. It is fixed now, be happy until the next time NetFlix changes their authentication routine.

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  1. Anonymous
    2011-03-13T07:47:37+00:00

    I'm glad to hear that it isn't just me.

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  2. Anonymous
    2011-03-13T06:27:01+00:00

    This is not an individual error for a single person.  The KB article in the Support Engineer reply will not resolve this problem.

    The problem is that Netflix and Microsoft have not coordinated application changes and the authentication mechanism for the Netflix addin is now broken.

    Other applications also broke at about the same time but have already been repaired.  Netflix is known for changing things like this on a regular basis.

    Now that these support threads are showing up in Google, we need everyone to click the "Me Too" button at the top so Microsoft will pay attention to their customers.

    -DK

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  3. Anonymous
    2011-03-13T03:53:53+00:00

    Hi,

    This issue can occur if your user name has extended characters in it, such as certain accents like õ. To work around this issue, change your user name on the Netflix.com (http://www.netflix.com) Web site.

    You can also refer to the link provided below for more information

    http://support.microsoft.com/kb/972496

    You can also post your issue on the link provided below.

    http://thegreenbutton.com/forums/114.aspx

    For more support of the Netflix service, please contact Netflix Support. For information about how to contact Netflix Support, visit the following Netflix Web site:

    http://www.netflix.com/help (http://www.netflix.com/help)

    Note:

    Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

    Hope it helps!

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