Windows update Yi Ruan Bluetooth HID Device driver update has broken Bluetooth on my PC

Anonymous
2011-04-27T21:44:48+00:00

Windows update Yi Ruan Bluetooth HID Device driver update has broken Bluetooth on my PC.

Every time I try to pair my mouse or keyboard with the PC they appear, pair (though don't work) and then promptly vanish again.  They work and pair with the hub during post and before login (ie, I can use the keyboard to type in my password) but once windows desktop appears they cease to work.

Windows 7 64 PRO

Logitech Dinovo Media keyboard + MX 900 mouse

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2011-04-28T21:04:14+00:00

This finally fixed it for me:

Device Manager - Open System Devices, you will find a Bluetooth HID Device. Double Click it, open Driver tab and click "Update Driver"

Select Browse my Computer, then "Let me Pick". It should now show TWO compatible drivers with exactly the same name. One of them is the Microsoft one, one is the non-working Chinese ****. Install one of them and see if the driver properties changed to the right (Microsoft) driver. If not, try again with the other one.

For me, the Microsoft driver was the first one in the list, but this may be different for you. Wow, an annoying and intense hour of trouble shooting finally over...

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Anonymous
2011-04-30T06:23:56+00:00

Folks,

I just spent six hours working to resolve this so I could get my wiimote working with my PC again.  Here is what I finally came up with.  I hope it helps someone.  My situation may be a bit worse than some of you as the wiimote has to re-pair with the PC every time the PC boots.

I deleted the YRT inf and driver files and then updated my system to search my local system first when adding a device and the windows update.  As long as you still have your original info and driver files for your device or have the old MS default ones you should be back in business.

One thing to remember is that if you add a device to your system and have an older driver on the system you will get that driver rather than a "new" copy if one exists on Windows Update.

  1. Go to c:\windows\inf and find the inf file that is for the YRT driver.  On my system it was oem56.inf.
  2. Go into your bluetooth devices and remove any devices that are using the YRT driver.
  3. Start a console window as administrator.  There are a number of ways to do this.  I have a console icon on my desktop so I just right mouse click over it and select run as administrator.
  4. In the console window enter the following command: "pnputil -d oem56.inf" substituting the file you found in step 1.  This should delete the YRT inf file and the driver out of the driver store.  If it doesn't add an -f to the command to force the delete: "pnputil -f -d oem56.inf".
  5. Once the inf and driver have been deleted go enter: "gpedit.msc" in the console window.  Select "Computer Configuration" -> "Administrative Templates" -> "System" -> "Device Installation" adjust the last policy "Specify search order for device driver source location" to "Search Windows Update Last".

Hope this helps,

digitalhack

Rockville, MD

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Anonymous
2011-04-28T07:35:13+00:00

Windows update Yi Ruan Bluetooth HID Device driver update has broken Bluetooth on my PC.

Every time I try to pair my mouse or keyboard with the PC they appear, pair (though don't work) and then promptly vanish again.  They work and pair with the hub during post and before login (ie, I can use the keyboard to type in my password) but once windows desktop appears they cease to work.

Windows 7 64 PRO

Logitech Dinovo Media keyboard + MX 900 mouse

Had the same issue with a Microsoft Bluetooth Notebook Mouse 5000, mine would pair and be transmitting (the bt radio light showed the activity that the mouse usually generated) but not work at all.

If you get them paired successfully:

go into the BT devices window,

right click on the device icon, then:

properties>hardware tab>highlight "Bluetooth HID Device" in the list>click properties>Driver Tab

Here the Driver Provider SHOULD say Yi Ruan, Beijing etc.

Hit "Uninstall Driver", and MAKE SURE the "Delete Driver Files" box is checked!

Then go back to the BT devices window and remove the now ghostly device.

Then re-pair it. My mouse seemed to find the right driver on the auto update once I paired it again, but I suspect that you could hit the "skip this" link in the driver pop-up box if it pulls the Yi Ruan one instead, and use the older drivers that should be on the computer already. The HID driver tab should say the provider is microsoft, now, if you go check it.

Hope this helped!

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  1. Anonymous
    2011-04-28T14:08:22+00:00

    Add me to the list. I updated the driver as I had hoped it would address occassional 'freezing' issues with the mouse. Turned out to be a big mistake.

    This has been caused by a driver update to a Microsoft product that was pushed out to users through Microsoft's 'windows update' process. I would think that MS would have better quality controls over the updates it rolls out, especially for its own products, but here we go again.

    Attempts to roll back the update through system restore fail, and the option to roll back the driver is unavailable.

    Personally, I'm getting sick and tired of being an unpaid beta tester. Microsoft - please push out the previous driver. You can roll out the updated driver if and when its TESTED and ready for the public.

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  2. Anonymous
    2011-04-28T13:56:19+00:00

    Having same issue, cannot do the un-install as stated as that is grayed out.

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