Arc Touch Mouse Scroll stops working

FWIW another data point regarding scroll issues with my "Microsoft Arc Touch Bluetooth Mouse for PC, Microsoft Surface, and Windows Tablets", model 7MP-00001, used with Win10: I was having scroll issues wherein scrolling would seem to just jump the page up and back instead of smoothly scrolling in one direction. Though skeptical I found that indeed turning the mouse off (flattening) and restarting results in correct scrolling.  (I don't recall having this problem with Win 8.1 before updating to Win 10)

As someone who logged the issue early on - it's been with much amusement and sadness that I've watched this thread grow. I've resigned my arc mouse to the dust pile and recommend everyone I know against buying one - which is sad because the design itself was sweet. Hopefully one day MS fixes it and then I can recommend it again.

I agree with what people have said here. Many of us have provided temporary fixes which subsequently fell short of getting to the root cause of this issue. I myself have long put away Microsoft's Arc Mouse from my desk top and in my memory/mind too. Perhaps a few others on this site, particularly those who are hostile against folks just because they could not solve your issue for you, should just throw the mouse in the trash and count it up as an experience. :)

There is no hostility toward anyone trying to help.  My original statement was about how the post was tagged as the 'answer' instead of as 'advice'.

I agree with what people have said here. Many of us have provided temporary fixes which subsequently fell short of getting to the root cause of this issue. I myself have long put away Microsoft's Arc Mouse from my desk top and in my memory/mind too. Perhaps a few others on this site, particularly those who are hostile against folks just because they could not solve your issue for you, should just throw the mouse in the trash and count it up as an experience. :)

Hi Sam,

Now that I've used Windows 10 for over five weeks, I can report that my Arc Touch Mouse, Surface Edition, fails occasionally to communicate with my Surface Pro 3, but infrequently. Scrolling stops working perhaps once in the course of a week (seven full days) of heavy use, requiring the close/open mouse maneuver.

It's maddening to not know what the problem is. It could be a problem caused by electromagnetic interference, a driver bug, a firmware bug, a mouse hardware defect, or some combination thereof. I was completely convinced that it was a hardware defect, but that wouldn't explain why, after upgrading to Windows 10 on 31 Jul 2015, I only infrequently have a problem with scrolling failing.

Perhaps there are issues with Bluetooth, in general, for mice. There are a lot of RF mice on the market, and apparently far fewer Bluetooth mice. I wonder if there's a good reason for this, other than additional expense that would decrease market demand.

I wish that Microsoft would acknowledge this problem, given how many years so many users have been reporting on it, and tell us what they know.

I have a thought that could help us to figure out what's going on. Would you like to trade mice? If mine didn't work any better for you than yours does, we'd know that it wasn't the mouse, but the software (Windows 10 on your particular computer) or possibly electromagnetic interference. If your mouse constantly failed for me, then that would imply that there's a problem with its firmware or hardware. I'd be really keen to try the experiment, if you wouldn't mind the shipping costs and hassle.

Let me know.

Thanks,

Steve