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Hi,
I'm using Win 7 (32 bit) with the MS arc Touch mouse software and drivers installed. Running on HP TX2 Touchsmart Tablet.
I'm facing a problem with my mouse with regards to the scroll function.
After "switching on" the mouse, there is a green led light and everything seems to work. The green LED then disappears, presumably to save battery.
However, after a short period of time, the scroll function will not work at all. There is no scroll "feedback" felt from the scroll strip either. But when I flatten the mouse and turn it back on again, everything works as per normal.
But after some time, the same problem resurfaces. Then, I have to turn the mouse off and back on again. Sometimes, the scroll function "turns" itself back on automatically. But most of the time, it just stops working altogether.
This is very irritating. It seems nobody else have encountered this issue.
Please help!!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I managed to fix the scroll (at least back to the intermittent behavior) by pairing the mouse to a Windows 8.1 machine. At first the scroll was still broken, just like on Windows 10, but I installed the Arc app and used the option to "Reset the settings to default".
Clearly, the app on Windows 10 is at fault and publishing bogus settings to the mouse, but at least is not in a firmware level
Now I have my mouse back and can be happy that it just fails every few minutes!
I noticed that the app doesn't have any 'less favourable' reviews and even though I'm not a big fan of pointing out errors if nothing can be done to resolve it, I did go back to let them know that it's not working that well. At least they can then get a chance to fix things. I'm hoping more people would share their experiences there before others install it and have the same problems...
Right, stay away from the app & keep your mouse safe and functional.
Just to confirm (and duplicate) what's already been said: Brand new mouse worked fine. I installed the 'recommended' app, and the scroll stopped. Had the mouse replaced. Won't go near the app again. Mouse works fine except for the odd 'losing' signal. A quick flatten and arc (off-on) and we're back in business. Trusting they'll sort out these small niggles - it's a really great device and works very well with my Surface Pro3.
I wish I saw this before. I was trying to "fix" the scroll failing at times and managed to break the scroll altogether with the Windows 10 app. Too bad I can't ask for a replacement since I live in Brazil and they don't sell the mouse here.
