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Hi All.
I bought a new LifecamStudio 2 days ago. I installed the camera, following the instructions of course. In the end of the installation, I could se my self in the Lifecam software window, so far no problems, the camera worked. Suddenly a popup message appeared, telling me that the firmware of the camera needed to be upgraded, so I pressed OK. The firmware upgrade started but was shortly aborted with an errormessage, saying the upgrade was not succesfull. I tryed to reinstall the firmware, but now it tells me hat I already have the most recent firmware installed. So the nproblem is now that, when I instert my camera into the USB port windows finds the camera, but as soon as I start any program the uses the camera it goes from a Lifecam Icon (in the hardware manager that is) to a unknown unit. The Lifecam studio software tells me that no camera is installed. I have installed the camera on other computers without any luck.
/Stefan
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Fixed it :)
In device manager underneath imaging devices I saw "Webcam" -- before the botched fw update it said "Microsoft LifeCam Studio" and had a diff driver. I rolled back the driver (or if that doesn't work you can force it to use the one inside program files \ lifecam) then re-installed lifecam -- my cam now works. Now -- what's the deal with this update utility and why's it changing what driver the camera uses?
hmmm my last message didn't seem to post. anyway incase it did, i was just saying thanks for the number and will get back with progress report. going to try get them to take the firmware update off before any others update firmware before the 3 year warranty expires.
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I had posted it in a previous message awhile back - you may want to try and find it.
The only number I currently have on file is 800 642-7676. You can try it, I think it goes to customer service.
i hear you with this one,, its been about half a year since i got my replacement, new computer and finally installed my lifecam, without thinking, firmware update is required, and bricked my camera again, why didn't i go with logitech, i should have. well im currently looking for the number for microsoft, but can't find it, do you have it?
