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Hi All.
I bought a new LifecamStudio 2 days ago. I installed the camera, following the instructions of course. In the end of the installation, I could se my self in the Lifecam software window, so far no problems, the camera worked. Suddenly a popup message appeared, telling me that the firmware of the camera needed to be upgraded, so I pressed OK. The firmware upgrade started but was shortly aborted with an errormessage, saying the upgrade was not succesfull. I tryed to reinstall the firmware, but now it tells me hat I already have the most recent firmware installed. So the nproblem is now that, when I instert my camera into the USB port windows finds the camera, but as soon as I start any program the uses the camera it goes from a Lifecam Icon (in the hardware manager that is) to a unknown unit. The Lifecam studio software tells me that no camera is installed. I have installed the camera on other computers without any luck.
/Stefan
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Fixed it :)
In device manager underneath imaging devices I saw "Webcam" -- before the botched fw update it said "Microsoft LifeCam Studio" and had a diff driver. I rolled back the driver (or if that doesn't work you can force it to use the one inside program files \ lifecam) then re-installed lifecam -- my cam now works. Now -- what's the deal with this update utility and why's it changing what driver the camera uses?
omg omg omg i bricked my replacement. btw hi jak_sparrow do you have number for Microsoft i'm going to ring them but cant find the number, i thought they would have actually fixed this about half a year later.
ok....just got off phone with MS after 45 minutes..... sent them proof of purchase via email, now they want me to return the 2 year old camera they no longer support before they will mail out a replacement AND they are going to mail me out the SAME camera that they don't support anymore!! Holy S**t
So this is how a multibillion dollar company works???
Called MS today, got a bit of a run around but was able to finally talk to the right dept and they are sending me a replacement as soon as I provide them with my proof of purchase.
Well done on getting to that stage so quickly.
I was eventually told that as well, but after waiting six week to hear from them (after I sent the proof of purchase), I contacted them again to find out what the progress was, and was eventually was emailed back with the explanation that the product is no longer being made and they don't have any left for replacements.
You won't get your replacement unless you're willing to accept a significant downgrade.
Called MS today, got a bit of a run around but was able to finally talk to the right dept and they are sending me a replacement as soon as I provide them with my proof of purchase.
Have had logitech products that always worked w/o issues. Next time..... you bet !! If I wasn't getting a free replacement, that's exactly what I intended to do.
Overall, on this call, I was satisfied with the way I was treated.
