Windows 7 and Bose Companion 5 speaker system losing sound intermittently.

Anonymous
2009-10-28T04:45:42+00:00

I'm using the Windows 7 Ultimate RC, bought the full version, just haven't installed yet.  I also am using Bose Companion 5 speakers.  Asus M3A79-T Deluxe motherboard, and an AMD Phenom II processor.  My problem is this, my speakers work for an amount of time, usually less than a day, then all of a sudden they'll stop working, either in the middle of playing World of Warcraft, watching a video, whatever, all of a sudden they just stop working.  The speakers are still listed as default in the sound settings and are still valid in hardware manager, I can unplug the USB and plug it back in and it shows up as working, etc. but no sound comes out until I reboot the computer.  I am not using a hub and have tried different ports, please help.  I've read around and other people are having issues with the AMD cool 'n quiet function acting up, but mine is off by default in bios, and i've also ran the AMD power monitor, both have no effect, I still lose sound completely and randomly.

Windows for home | Previous Windows versions | Music, photos, and video

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Anonymous
2009-12-02T18:54:08+00:00

None of this works ... the problem still exists.  I thought I had it solved in the power settings ... if you go to advanced there's a spot to turn off USB select suspend settings, it worked for 3 days this time before deciding to just shut off again.  Anything you can do to look into all this would be appreciated.

You are seeing a driver problem, and the only real solution is a better sound driver. You should keep checking for driver updates, if you wish to use the devuice in Win 7.

Rating posts helps other usersMark L. Ferguson MS-MVP

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  1. Anonymous
    2010-07-09T04:07:00+00:00

    Well I think the problem fix is quite simple. Just crank your volume on your computer to 98% to 100% and use the pod controller to control the volume.

    At least you can listen without interruption. It's not a perfect solution since it worked before without having to crank the computer volume up to 11.

    It must have something to do with how much signal Windows is pumping out of the via USB with Microsft/Bose USB audio driver. Maybe SP1 will fix it?

    Jon

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  2. Anonymous
    2010-07-08T18:14:59+00:00

    Just got off the phone with Bose, again.

    They told me to have the volume on the computer at full 100% to feed the speakers a full signal. He said that basically the speakers work in the same way a DVD player or other device that sends it's audio to an amplifier for sound processing. A DVD Player, CD Player, Blu-Ray Player, whatever it may be has no variable out on the audio. It is one constant strong signal.

    I have connected the Companion 5's back up via USB. Volume at 100% and controlling volume only through the pod. No more keyboard volume control.

    Set the speaker not to allow any communication from Windows. No Enhancements, No Exclusive Mode (I was told let the speakers do the processing) and set the speakers as the default audio device.

    We shall see how this works.

    Otherwise the recommendation was to hook up a iPod or Zune to the pod via cable, have the volume at 100% and see how that works out.

    It just bug me that I did not have to jump through any of these hoops for a year with these speakers.

    Man do these speakers sound awesome!

    I will report back with results!

    --Jon

    Jon

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  3. Anonymous
    2010-07-08T02:18:10+00:00

    I have had the same experience and none of these options seem to fix the problem. I even sent my speakers in to Bose for a warranty repair and they still did the same thing. I also bought another pair from the Bose store and they did the same thing.

    What I was dumbfounded by the most was using the Power-Volume Pod to connect to the sound card via cable yielded the same results. Speakers just going into standby mode randomly after a short time.

    These speakers worked flawlessly for a year using the Zune Media Player 4.2.202.0. I don't know what happened that started this insanity. Nothing worse than having a $450.00 speaker set that makes a great doorstop.

    Bose has not been much help. I was hoping they would have their own driver to download <SIGH>.

    I switched back to my reliable Altec Lansing speakers with onboard soundcard.

    Dell XPS730x

    i965 Extreme

    6GB RAM

    ATI HD5870 Video Card

    Intel 160GB X25M SSD

    2 - WD BLACK 1TB

    2 - Dell 2410 Monitors

    Jon

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  4. Anonymous
    2010-06-26T02:23:05+00:00

    I have the same problem (Windows 7, BOSE Companion 5 speakers), and none of the options here have resolved it, including the use of an USB hub (2.0 and 1.1).  MS Fix It diags show nothing wrong.

    Certainly looks like a driver problem for Windows 7.

    Looks like I should have waited until SP1.

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