Windows 7 and Bose Companion 5 speaker system losing sound intermittently.

Anonymous
2009-10-28T04:45:42+00:00

I'm using the Windows 7 Ultimate RC, bought the full version, just haven't installed yet.  I also am using Bose Companion 5 speakers.  Asus M3A79-T Deluxe motherboard, and an AMD Phenom II processor.  My problem is this, my speakers work for an amount of time, usually less than a day, then all of a sudden they'll stop working, either in the middle of playing World of Warcraft, watching a video, whatever, all of a sudden they just stop working.  The speakers are still listed as default in the sound settings and are still valid in hardware manager, I can unplug the USB and plug it back in and it shows up as working, etc. but no sound comes out until I reboot the computer.  I am not using a hub and have tried different ports, please help.  I've read around and other people are having issues with the AMD cool 'n quiet function acting up, but mine is off by default in bios, and i've also ran the AMD power monitor, both have no effect, I still lose sound completely and randomly.

Windows for home | Previous Windows versions | Music, photos, and video

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Anonymous
2009-12-02T18:54:08+00:00

None of this works ... the problem still exists.  I thought I had it solved in the power settings ... if you go to advanced there's a spot to turn off USB select suspend settings, it worked for 3 days this time before deciding to just shut off again.  Anything you can do to look into all this would be appreciated.

You are seeing a driver problem, and the only real solution is a better sound driver. You should keep checking for driver updates, if you wish to use the devuice in Win 7.

Rating posts helps other usersMark L. Ferguson MS-MVP

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  1. Anonymous
    2014-03-11T18:51:16+00:00

    You are absolutely amazing! I've had this problem for 6 months and this is the ONLY solution that has worked.

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  2. Anonymous
    2013-07-25T09:19:30+00:00

    i found that if you tap the control pod and the green light is on before you log into an account, the sound works fine, if the light is orange when you log in, you're going to have a bad time.

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  3. Anonymous
    2013-06-17T15:25:37+00:00

    I have tried that, along with just about everything else suggested here.  For me, unplugging the sub and plugging it back in has been the only solution that has worked for me.  As I mentioned before, it only seems to happen to me every few months so it is not that big of a deal.  It happened today after a long time of no issues.  That is what brought me here to see if there have been any fixes since it last happened to me.  I only have the issue on my Win 7 system.  XP, Win 8 are all fine.  I don't expect there to ever be a complete fix for everyone.

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  4. Anonymous
    2013-06-17T15:19:39+00:00

    I have had this problem for a few years and the only way I get around it is to unplug the power from the sub and then plug it back in.  Works fine for a few months then I will need to do it again.  No reboot, no power setting changes (USB is set to not sleep).  I have just learned to deal with it. 

    Using a dedicated USB host controller interface card for Bose Companion 5 will definitely resolved the issue.  Do not attach any other USB devices to this interface card.  I used this method to resolve sound cut out issue on 3 independent systems.

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