Windows 7 and Bose Companion 5 speaker system losing sound intermittently.

Anonymous

I'm using the Windows 7 Ultimate RC, bought the full version, just haven't installed yet. I also am using Bose Companion 5 speakers. Asus M3A79-T Deluxe motherboard, and an AMD Phenom II processor. My problem is this, my speakers work for an amount of time, usually less than a day, then all of a sudden they'll stop working, either in the middle of playing World of Warcraft, watching a video, whatever, all of a sudden they just stop working. The speakers are still listed as default in the sound settings and are still valid in hardware manager, I can unplug the USB and plug it back in and it shows up as working, etc. but no sound comes out until I reboot the computer. I am not using a hub and have tried different ports, please help. I've read around and other people are having issues with the AMD cool 'n quiet function acting up, but mine is off by default in bios, and i've also ran the AMD power monitor, both have no effect, I still lose sound completely and randomly.

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Anonymous

None of this works ... the problem still exists. I thought I had it solved in the power settings ... if you go to advanced there's a spot to turn off USB select suspend settings, it worked for 3 days this time before deciding to just shut off again. Anything you can do to look into all this would be appreciated.

You are seeing a driver problem, and the only real solution is a better sound driver. You should keep checking for driver updates, if you wish to use the devuice in Win 7.

Rating posts helps other usersMark L. Ferguson MS-MVP

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90 additional answers

Anonymous

2011-02-14T13:08:08+00:00

My sound is death for 2 weeks now. I tried to install and install and install the driver and then switch settings there and nothing worked, i need to buy a sound card. that's so old fashion. :(

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Anonymous

2011-01-20T21:39:16+00:00

Same problem with my Bose Companion 3, although I´m using an external usb-soundcard/dac + headphone amp (Firestone Audio Fubar 4+ Supplier). The Fubar 4 is connected to the usb port, loudspeakers to the Fubar. I generally lose sound when I´m away from the computer. No sound on my return. Power options, USB-suspend settings etc. all have been checked. Win 7 Ultimate/ Intel i7.
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Anonymous

2011-01-12T10:05:06+00:00

I also had the same problem. I did the exact same but it dident help, what made it work for me was to unplug the HDMI to the TV. Even tho I wasent using it, the computer had problems with bose and tv beeing connected at the same time.
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Anonymous

2011-01-09T17:15:28+00:00
***SOLUTION***

(Solution for Windows 7, but I'm sure these options can be found in previous versions of the operating system)
1. head to control panel (set view to icons)
2. power options
3. Under "Preferred plans" which is under the page "Select a power plan", I put my computer on "High performance" mode, but the solution is within "Change plan settings"
4. Hit "Change plan settings", and then click "change advanced power settings".
5. Under your "Active" power setting (mine was High performance), scroll down to "USB Settings", and click the "+" to expand your options
6. hit the "+" next to "USB selective suspend setting", and then set it to "Disabled" click apply and then OK.
7. Voila.
I called BOSE, and they were unaware of said issue, but this seems to be a pretty simple fix!
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