Device Drive Software not sucessfully installed -Code 39- Optiarc DVD +-RW AD 7580A ATA Device

Anonymous
2008-12-26T05:49:52+00:00

Need Help !

Recently purchased a Dell Inspiron 1525 Laptop using Vista operating system.

The DVD +-RW Device was working but has recently failed.

The Device Manager locates the Driver which is Optiarc DVD +-RW AD 7580A ATA Device

The Device Manager has a (-) marker which tells me the driver is not working.

I tried to update this driver but message received is "most recent driver already installed".

I opted to uninstall driver and restarted system.

Upon restart, system attemped to reinstall driver for my CD Rom.

I then received message " Drive device software was not sucessfully installed".

Also received message "Wndows cannot load the device for this hardware. Code 39"

At present my CD Rom device will not work.

I would appreciate anyone who has a solution to this problem.

Thank you in advance.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2008-12-26T13:22:47+00:00

Did you recently install some new burner software? Several of the burner installs can cause error 39. You sould rightclick this link to another Answers thread about removing the "Upper Filters" and "Lower Filters"entries. You can remove those by creating the CMD file I will paste in below, created by William Keener.

  1. Carefully copy, and then paste the following three commands into Notepad:

reg export HKLM\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}\ %userprofile%\desktop\CDFiltersBackup.reg

reg delete HKLM\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}\ /v UpperFilters /f
reg delete HKLM\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}\ /v LowerFilters /f

  1. Save the file on your desktop as DeleteCDFilters.cmd.
  2. Right-click the DeleteCDFilters.cmd file on your desktop, and then click Run as administrator.

Note After you run this script, any programs that installed custom CD/DVD filter drivers may not be able to use your CD/DVD until your reinstall those programs. If the command script doesn't resolve the problem, you can simply restore your custom CD/DVD Filter drivers by double-clicking the CDFiltersBackup.reg that the command script exports to your desktop.

<end quote>

(Soon we will be seeing a "FixIt4Me" button from his team to do this automatically.)

Mark L. Ferguson MS-MVP

Was this answer helpful?

0 comments

61 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2009-05-14T15:21:12+00:00

    If you have restored the system from a backup, it's likely yiou have recreated the problem caused by installing a third party burner application. Use Device Manager in Control panel to 'uninstall' the DVD device, then 'scan for hardware changes' If you have run the utility you mentioned, the uninstall/scan should find your DVD.

    Rating posts helps other usersMark L. Ferguson MS-MVP

    Was this answer helpful?

    0 comments
  2. Anonymous
    2009-05-14T03:33:57+00:00

    Hello Mark, My symptoms were identical as the ones above, but I came across this problem as I was trying to watch a dvd.  I followed the steps that you listed and I worked your miracle with the cmd prompt thing.  I got the back up file thing to appear on my desktop and I used it to restore the files, but I still simply cannot watch a dvd.  Optiarc is still missing/corrupted ... where do I go from here?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2009-05-11T09:49:33+00:00

    OMG, your program was genius!!

    We have been having trouble with the CD/DVD drives for months.

    We tryed all kinds of programs, we even payed money to buy a driver program, but even that did'nt fix it.

    Your program fixed straight away :) Now the whole family is so happy,  espically my Dad :)

    Thank-ypu sooooo much :) :) :)

    Was this answer helpful?

    0 comments
  4. Anonymous
    2009-05-05T19:09:25+00:00

    Did you recently install some new burner software? Several of the burner installs can cause error 39. You sould rightclick this link to another Answers thread about removing the "Upper Filters" and "Lower Filters"entries. You can remove those by creating the CMD file I will paste in below, created by William Keener.

    1. Carefully copy, and then paste the following three commands into Notepad:

    reg export HKLM\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}\ %userprofile%\desktop\CDFiltersBackup.reg

    reg delete HKLM\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}\ /v UpperFilters /f
    reg delete HKLM\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}\ /v LowerFilters /f

    1. Save the file on your desktop as DeleteCDFilters.cmd.
    2. Right-click the DeleteCDFilters.cmd file on your desktop, and then click Run as administrator.

    Note After you run this script, any programs that installed custom CD/DVD filter drivers may not be able to use your CD/DVD until your reinstall those programs. If the command script doesn't resolve the problem, you can simply restore your custom CD/DVD Filter drivers by double-clicking the CDFiltersBackup.reg that the command script exports to your desktop.

    <end quote>

    (Soon we will be seeing a "FixIt4Me" button from his team to do this automatically.)

    Mark L. Ferguson MS-MVP !\[\](http://i3.social.microsoft.com/Image.avatr?size=Large&amp;user=Mark L. Ferguson&amp;id=fb4a4625-6789-43eb-aa48-4a1fbf2df947)

    I tried this against a code 39 problem and it worked for me, I had installed a VHS video to DVD program which did not work for me. The Drive still takes a short while to work out what is in it, but gets there in the end; thanks for the help.

    Was this answer helpful?

    0 comments