Device Drive Software not sucessfully installed -Code 39- Optiarc DVD +-RW AD 7580A ATA Device

Anonymous

Need Help !

Recently purchased a Dell Inspiron 1525 Laptop using Vista operating system.

The DVD +-RW Device was working but has recently failed.

The Device Manager locates the Driver which is Optiarc DVD +-RW AD 7580A ATA Device

The Device Manager has a (-) marker which tells me the driver is not working.

I tried to update this driver but message received is "most recent driver already installed".

I opted to uninstall driver and restarted system.

Upon restart, system attemped to reinstall driver for my CD Rom.

I then received message " Drive device software was not sucessfully installed".

Also received message "Wndows cannot load the device for this hardware. Code 39"

At present my CD Rom device will not work.

I would appreciate anyone who has a solution to this problem.

Thank you in advance.

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Anonymous

Did you recently install some new burner software? Several of the burner installs can cause error 39. You sould rightclick this link to another Answers thread about removing the "Upper Filters" and "Lower Filters"entries. You can remove those by creating the CMD file I will paste in below, created by William Keener.

Carefully copy, and then paste the following three commands into Notepad:

reg export HKLM\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}\ %userprofile%\desktop\CDFiltersBackup.reg

reg delete HKLM\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}\ /v UpperFilters /f
reg delete HKLM\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}\ /v LowerFilters /f

Save the file on your desktop as DeleteCDFilters.cmd.
Right-click the DeleteCDFilters.cmd file on your desktop, and then click Run as administrator.

Note After you run this script, any programs that installed custom CD/DVD filter drivers may not be able to use your CD/DVD until your reinstall those programs. If the command script doesn't resolve the problem, you can simply restore your custom CD/DVD Filter drivers by double-clicking the CDFiltersBackup.reg that the command script exports to your desktop.

(Soon we will be seeing a "FixIt4Me" button from his team to do this automatically.)

Mark L. Ferguson MS-MVP

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61 additional answers

Anonymous

2009-08-21T05:29:54+00:00

Mark you are my favorite person in the entire world right now!! You just saved me $130, another sleepless night, and my dignity and self-esteem! I followed your directions step by step and magic happened. Thank you Thank you Thank you. I was able to fix my DVD driver problem MYSELF. I feel like calling Dell and telling them to K.M.A. but I will just enjoy my success by finally using my driver instead. THANK YOU! (Kimberly)
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Anonymous

2009-08-15T18:57:09+00:00

Worked for me also. Thx.
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Anonymous

2009-08-05T16:31:46+00:00

Perfect. Works also with WIN7.

Thanks Mark.
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Anonymous

2009-06-25T23:12:49+00:00
Hi SergeSavoie,

Thanks for posting to answers.microsoft.com

Since you are having an issue with your operating system,

You may reinstall your copy of Vista while keeping your files, settings, and programs by performing a repair installation or an in-place upgrade with the following steps: (Note: This does not always resolve all issues, especially if the corruption was caused by a 3rd party program or service, you might need to do a clean installation if this is unsuccessful.)

<><><><><><><><><><><><>

Please make sure you Backup any and all important data before proceeding. Please see: **Methods for backing up your files**.

Always make sure you have the means to reinstall your programs, either through an install disk or having access to the installation files.

<><><><><><><><><><><><>
1. Insert the Windows installation disc into your computer's DVD or CD drive. You must start Windows installation while running your existing version of Windows.
2. On the Install Windows page, click Install now.
3. On the Get important updates for installation page, we recommend getting the latest updates to help ensure a successful installation and to help protect your computer against security threats. You will need an Internet connection to get installation updates.
4. On the Type your product key for activation page, we strongly recommend that you type your 25-character product key to help avoid problems during activation.
5. On the Please read the license terms page, if you accept the license terms, click I accept the license terms.
6. On the Which type of installation do you want? page, click Upgrade to begin the upgrade. You might see a compatibility report.
7. Follow the instructions.
Note : If your installation disk does not include SP1, and you are updated to it, then you will have to uninstall it before performing an upgrade install. Start -> Control Panel -> Programs -> View installed updates, then select Service Pack for Microsoft Windows and click Uninstall.

Note: The following settings will be reset to default:

Computer Sound Scheme

Device Drivers

Visual Effects

Windows Mail

Windows Services

If you notice files missing after the upgrade look in the following folders:

C:\Windows.old

C:$INPLACE.~TR

C:$WINDOWS.~Q

These files can be cleared with disk cleanup as "Files discarded by Windows upgrade".

Delete files using Disk Cleanup

Please keep us advised if this assists in resolving the issue or if further assistance is needed.

Debbie

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forumand let us know what you think.
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