One Month Battery Life MS Wireless Mobile Mouse 4000

Anonymous
2010-07-26T19:06:20+00:00

I purchased this mouse a few months ago, and use it daily.  I'm very happy with the performance, but not with the battery life.

I am forced to replace the battery every month, almost to the day.

The mouse is used primarily with my desktop system, both in my web development work, and general usage.  I estimate my active use at 8 hours daily, but my systems are powered on all the time.

I have used new name brand alkaline batteries (Energizer, Duracell) and the last 2 months, Energizer Lithium batteries, with no difference.

It's impractical for me to turn the mouse on and off throughout the day.

The packaging claims up to 10 months of battery life - obviously I'm not getting anywhere near that.

I have the latest intellipoint drivers and otherwise my Win 7/64 system is up to date.

Do you have any ideas why I'm having this issue, and what I might be able to do about it?

Thanks in advance - as I said, I love the mouse, but the battery costs are eating me alive!

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2010-07-26T19:38:15+00:00

Have you tried contacting MS support about getting it exchanged/replaced? How about the place you bought it? I've had a few wireless mice, and their batteries have all lasted longer than a month, but only one has lasted as long as 10 months. I have a MS Natural Wireless Laser 6000 that they last 6 months, almost to the day. But the batteries in my Logitech V470 Bluetooth Notebook mouse last about 4 months, and it's turned off more than on.

I think you have a defective mouse, but I'm sure neither your merchant nor Microsoft would take my word for it :-)

SC Tom

Was this answer helpful?

1 person found this answer helpful.
0 comments

54 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2013-10-29T13:12:52+00:00

    I called Microsoft Technical Support about the short battery life and received two replacement mice on different occasions.  I also told them I planned to buy rechargeable batteries because the replacements had the same problem.  The technician told me rechargeable batteries were not supposed to be used in the mouse. 

    Now I turn off my battery each night and on again in the morning.  I buy batteries in the 10 or 12 pack.

    Look on the internet for Microsoft Technical Support. telephone number.  If you kept your sales receipt or paid for the mouse by credit card, they will send a replacement.; there is a 3 year warranty on the MS Mobile 4000 mouse.  Even if you don't have the sales receipt. it is worth a try to get a replacement mouse.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-10-22T17:20:42+00:00

    I had the same problem with 2 Microsoft replacement mice.  Until you find a mouse you like better, the best thing to do is turn off the Microsoft Wireless mouse at night.  The battery lasts longer.  There is no other solution I know of.  The blue light underneath will go out.  The next day turn it on again.  It becomes a habit after you turn it off, then the next day try to move the cursor and nothing happens until you turn on the mouse.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-10-21T19:19:10+00:00

    I have the same problem with my two Microsoft Mouse !!

    I consume 6 battery each 2/3 weeks.

    I will totally abandon wireless mouse ...

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-06-13T21:37:13+00:00

    Sorry!

    The phone number and hours are correct -- but the hours are in PDT. So normal people time 8am-11pm EDT.

    800-360-7561 5am-7pm (PDT) -- so 8am-11pm EDT

    Vik

    Was this answer helpful?

    0 comments