This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
On my machine (Windows 7, 64 Bit) the TrustedInstaller.EXE is permanently active. The amount of used CPU changes permanently. 2 seconds 0 % then up to 50% (I have a dual core) for a second then down to 0.
Rebooting the machine did not help. Also a complete Virus scan was negative.
I have monitored the process with the Process Explorer tool. I can see that the process always access the same Registry key when it gets active. The key is
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-IIS-WebServer-AddOn-2-Package~31bf3856ad364e35~amd64~~0.0.0.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Robear,
in the meantime I have found the process that was responsible for the trustedinstaller activities. It was the xenservice.exe that was installed together with the Citrix XenCenter on my machine. I have killed this process and suddenly the trustedinstaller.exe stopped its activities. So the problem is solved now because the XenCenter can work without this process and I will remove it from the auto
Thanks for your help.
Martin
Awesome,
Method 1 did trick for me. I was fighting with this problem for months on multiple computers and always thought that Windows Updates are the cause. As soon as I cleared the history the trustedinstaller.exe process disappeared.
Thank you
Update
A few days later the trustedinstaller.exe came back with high CPU usage. Not sure if it was coincidental, but I've noticed java updated on the taskbar notifying that java update is available. I ran java update and pretty much right after java installed, the trusted installer disappeared....Now lets just hope that it's gone for good.
Glad you got your up and running well. My wifes is now working as she would like it as well.
My 4 year old Toshiba Sat200 is going through the same with updates so I stopped it.
It now has Linux Mint on it and other than having to load the Epson printer driver with CMD it has everything I need.
I took 15 minutes to load and another 10 to get the updates.
Time to move on since I don't play games with any of my computers.
You may have read my return thank you post to Neal?
Using a full retail win 7 Pro CD to do a clean install resolved all problems. Everyone hates to have to go that far to resolve especially since most people do not have the disks BUT my laptop is tip top now and working better than it has in years.
The 8-9 days trying to recover, repair, update and so on was painful. Just getting updates, installing and having them revert was like Sisyphus pushing the proverbial rock up the hill to the top only to have it roll down again and be pushed back up....repeatedly.
I did see a hack online somewhere to stop the Win 10 from being shoved down our throat. BUT get this - MS is going to get more aggressive with the push. You may see Win 10 in updates checked to install. You need to uncheck that to prevent it from updating to Win 10.
I would like to stay Win 7 on this laptop for a few more months myself so will need to set updates to download and advise me but let me pick when and what to install. FYI - with Win 10 you have even less control over updates.
Best of luck with your efforts. I am unsubscribing to sevenforums for now as I am a happy camper....for now.
El Banko
Glad you guys made some headway. Trying to do 100 updates at a time still seems like too much at one time.
Interesting idea that the MS Update servers are overloaded. That won't be good for customer satisfaction.
And the new problem -- "Windows cannot configure these updates. Changes will be reverted." I assume they don't give you any hint about why the updates couldn't be configured. Maybe that's just "MS-speak" that means MS made a mistake by queuing some updates, and Windows Update will have to go back and do some other things or get some other updates before it can "configure" those that it's complaining about.
For the Win 7 machines around here, my latest peeve is that there's no way to tell the computer to stop making any steps towards upgrading to Win 10. With all the scuttlebutt about Win 10's advanced domestic spying functionality, I prefer to stick with 7, and plan on even giving that up as I move towards Linux.
I've heard other reactionary people whine that they're never going to let Windows Update work "automatically," and they're going to check every update before they let it install. I don't remember what their issues were, because that was even before anyone ever heard of Win 10, and I thought they were crazy. I was all for letting Windows Update alert me, but then I'd download-and-install when I decide, but checking every update first seemed overwhelming. Besides, I didn't know how to "check an update," or what I'd be checking for.
Now with Windows 10, I've learned how to click on every update before it downloads, and check that it's not Win 10 related. If it is Win 10 related, I hide it. Because I have 7 and I don't want 10.
Next chore is to see if I can figure out if any updates that already got installed -- before I started checking everything -- are Win 10 related, so I can uninstall them. My computer and I shouldn't have been tricked into installing them.
