A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Reported
Anonymous
2009-05-26T15:55:37+00:00

I can't check for, download or install updates through Windows Update.  HELP!

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2009-10-06T15:49:28+00:00

    Hi Mow. pls help me. I searched and tried several methods today but still can't update windows even if using Windows Update (it shows error code 80072efd) or going to windowsupdate.microsoft.com (it shows error code 80070002, The website has encountered a problem and cannot display ...).

    1. I use vista up to service pack 2
    2. Symantec Antivirus 10, up to date virus def file. i only use default windows firewall. I turn them off before updating but still get it.
    3. it has been occurring for a month, suddenly
    4. I used MBAM and Windows Malicious Software Tool to scan for malware after reading your post. there's no malware.
    5. I also run WindowsFixit tool. there's no change. running System Update Readiness Tool, too

    here is the last some lines of my WindowsUpdate.log:

    2009-10-06 21:19:34:064 5280 1608 Misc ===========  Logging initialized (build: 7.2.6001.788, tz: +0700)  ===========

    2009-10-06 21:19:34:064 5280 1608 Misc   = Process: C:\Windows\system32\wusa.exe

    2009-10-06 21:19:34:064 5280 1608 Misc   = Module: C:\Windows\system32\wuapi.dll

    2009-10-06 21:19:34:062 5280 1608 COMAPI -----------  COMAPI: IUpdateServiceManager::AddScanPackageService  -----------

    2009-10-06 21:19:34:064 5280 1608 COMAPI   - ServiceName = Windows Update Standalone Installer

    2009-10-06 21:19:34:064 5280 1608 COMAPI   - ScanFileLocation = C:\0477af2bcfcf576dc6832e220c\wsusscan.cab

    2009-10-06 21:19:34:141 1144 1668 Misc Validating signature for C:\Windows\SoftwareDistribution\ScanFile\fca65069-491a-4317-8223-e3eb8fda0461\Source.cab:

    2009-10-06 21:19:34:151 1144 1668 Misc  Microsoft signed: Yes

    2009-10-06 21:19:34:315 1144 1668 DtaStor Default service for AU is {7971F918-A847-4430-9279-4A52D1EFE18D}

    2009-10-06 21:19:34:316 5280 1608 COMAPI   - Added scan package service, ServiceID = {FCA65069-491A-4317-8223-E3EB8FDA0461}

    2009-10-06 21:19:34:317 5280 1608 COMAPI -------------

    2009-10-06 21:19:34:317 5280 1608 COMAPI -- START --  COMAPI: Search [ClientId = wusa]

    2009-10-06 21:19:34:317 5280 1608 COMAPI ---------

    2009-10-06 21:19:34:322 1144 1348 Agent *************

    2009-10-06 21:19:34:322 1144 1348 Agent ** START **  Agent: Finding updates [CallerId = wusa]

    2009-10-06 21:19:34:322 1144 1348 Agent *********

    2009-10-06 21:19:34:322 1144 1348 Agent   * Online = Yes; Ignore download priority = No

    2009-10-06 21:19:34:322 1144 1348 Agent   * Criteria = "IsInstalled=0"

    2009-10-06 21:19:34:322 1144 1348 Agent   * ServiceID = {FCA65069-491A-4317-8223-E3EB8FDA0461}

    2009-10-06 21:19:34:322 1144 1348 Agent   * Search Scope = {Machine}

    2009-10-06 21:19:34:322 5280 1608 COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = wusa]

    2009-10-06 21:19:34:862 1144 1348 PT +++++++++++  PT: Synchronizing server updates  +++++++++++

    2009-10-06 21:19:34:862 1144 1348 PT   + Offline serviceId = {FCA65069-491A-4317-8223-E3EB8FDA0461}

    2009-10-06 21:19:34:864 1144 1348 PT WARNING: Cached cookie has expired or new PID is available

    2009-10-06 21:19:38:634 1144 1348 PT +++++++++++  PT: Synchronizing extended update info  +++++++++++

    2009-10-06 21:19:38:634 1144 1348 PT   + Offline serviceId = {FCA65069-491A-4317-8223-E3EB8FDA0461}

    2009-10-06 21:19:38:735 1144 1348 Agent   * Added update {3B1AF18D-7C50-4F7A-9F19-D5856D89D243}.501 to search result

    2009-10-06 21:19:38:735 1144 1348 Agent   * Found 1 updates and 60 categories in search; evaluated appl. rules of 137 out of 434 deployed entities

    2009-10-06 21:19:38:736 1144 1348 Agent *********

    2009-10-06 21:19:38:736 1144 1348 Agent **  END  **  Agent: Finding updates [CallerId = wusa]

    2009-10-06 21:19:38:736 1144 1348 Agent *************

    2009-10-06 21:19:38:739 5280 156c COMAPI >>--  RESUMED  -- COMAPI: Search [ClientId = wusa]

    2009-10-06 21:19:38:743 5280 156c COMAPI   - Updates found = 1

    2009-10-06 21:19:38:743 5280 156c COMAPI ---------

    2009-10-06 21:19:38:743 5280 156c COMAPI --  END  --  COMAPI: Search [ClientId = wusa]

    2009-10-06 21:19:38:743 5280 156c COMAPI -------------

    2009-10-06 21:19:43:155 1144 f70 DnldMgr ***********  DnldMgr: Copy update to cache [UpdateId = {3BD2CDE7-3111-4DAE-BAC5-585DB921517D}.501]  ***********

    2009-10-06 21:19:43:156 1144 f70 DnldMgr WARNING: Failed to delete file (null) with 0x80070003.

    2009-10-06 21:19:43:257 1144 f70 Misc Validating signature for C:\Windows\SoftwareDistribution\Download\fdbbb4c98b6372983c72deb675ab88fbc70a2572:

    2009-10-06 21:19:43:297 1144 f70 Misc  Microsoft signed: Yes

    2009-10-06 21:19:43:341 1144 f70 DnldMgr ***********  DnldMgr: Copy update to cache [UpdateId = {C8F27E6D-BC5B-4931-810B-BB0F05A7DCDC}.501]  ***********

    2009-10-06 21:19:43:342 1144 f70 DnldMgr WARNING: Failed to delete file (null) with 0x80070003.

    2009-10-06 21:19:43:385 1144 f70 Misc Validating signature for C:\Windows\SoftwareDistribution\Download\1a0a8c6ea6174cd5fdcffc9928e0f38b26b19c1c:

    2009-10-06 21:19:43:414 1144 f70 Misc  Microsoft signed: Yes

    2009-10-06 21:19:43:442 1144 f70 DnldMgr ***********  DnldMgr: Copy update to cache [UpdateId = {4EEAF7F8-3B03-494E-A104-B94004693949}.501]  ***********

    2009-10-06 21:19:43:443 1144 f70 DnldMgr WARNING: Failed to delete file (null) with 0x80070003.

    2009-10-06 21:19:43:855 1144 f70 Misc Validating signature for C:\Windows\SoftwareDistribution\Download\f2d63a181e49231ef0bff7a239834704a9b38d5c:

    2009-10-06 21:19:43:908 1144 f70 Misc  Microsoft signed: Yes

    2009-10-06 21:19:43:967 1144 f70 DnldMgr ***********  DnldMgr: Copy update to cache [UpdateId = {7D9A33F7-004B-42D5-BF6C-4151816D10BF}.501]  ***********

    2009-10-06 21:19:43:968 1144 f70 DnldMgr WARNING: Failed to delete file (null) with 0x80070003.

    2009-10-06 21:19:44:313 1144 f70 Misc Validating signature for C:\Windows\SoftwareDistribution\Download\f28050a9aa0925aec18b31769ba1cedc5b8e21de:

    2009-10-06 21:19:44:410 1144 f70 Misc  Microsoft signed: Yes

    2009-10-06 21:19:44:523 1144 f70 DnldMgr ***********  DnldMgr: Copy update to cache [UpdateId = {E74B1B43-3795-4096-BE88-568DBC476BF9}.501]  ***********

    2009-10-06 21:19:44:540 1144 f70 DnldMgr WARNING: Failed to delete file (null) with 0x80070003.

    2009-10-06 21:19:44:543 1144 f70 Misc Validating signature for C:\Windows\SoftwareDistribution\Download\6ed975df81c86a14834f895c88c2e71d4a68a7dc:

    2009-10-06 21:19:44:551 1144 f70 Misc  Microsoft signed: Yes

    2009-10-06 21:19:44:555 1144 f70 DnldMgr ***********  DnldMgr: Copy update to cache [UpdateId = {82CA8DBE-CBF1-48DE-8EA0-4B0F0A712C40}.501]  ***********

    2009-10-06 21:19:44:557 1144 f70 DnldMgr Asking handler to generate non-range requests.

    2009-10-06 21:19:44:557 1144 f70 Handler Generating request for CBS update 82CA8DBE-CBF1-48DE-8EA0-4B0F0A712C40 in sandbox C:\Windows\SoftwareDistribution\Download\3d306b7bfd99d8bcb6cb3019efd2c2fa_ctc

    2009-10-06 21:19:44:557 1144 f70 Handler Selecting self-contained because update does not have express payload.

    2009-10-06 21:19:44:557 1144 f70 Handler Selected payload type is ptSelfContained

    2009-10-06 21:19:44:557 1144 f70 Handler Detected download state is dsStart

    2009-10-06 21:19:44:557 1144 f70 Handler Adding Windows6.0-KB947821-v5-x86.cab (entire file) to request list.

    2009-10-06 21:19:44:558 1144 f70 Handler Request generation for CBS update complete with hr=0x0 and pfResetSandbox=0

    2009-10-06 21:19:44:694 1144 f70 Misc Validating signature for C:\Windows\SoftwareDistribution\Download\3d306b7bfd99d8bcb6cb3019efd2c2fa_ctc\Windows6.0-KB947821-v5-x86.cab:

    2009-10-06 21:19:44:700 1144 f70 Misc  Microsoft signed: Yes

    2009-10-06 21:19:44:700 1144 f70 DnldMgr Asking handler to generate non-range requests.

    2009-10-06 21:19:44:700 1144 f70 Handler Generating request for CBS update 82CA8DBE-CBF1-48DE-8EA0-4B0F0A712C40 in sandbox C:\Windows\SoftwareDistribution\Download\3d306b7bfd99d8bcb6cb3019efd2c2fa_ctc

    2009-10-06 21:19:44:700 1144 f70 Handler Selecting self-contained because update does not have express payload.

    2009-10-06 21:19:44:700 1144 f70 Handler Selected payload type is ptSelfContained

    2009-10-06 21:19:44:700 1144 f70 Handler Detected download state is dsHavePackage

    2009-10-06 21:19:44:701 1144 f70 Handler Request generation for CBS update complete with hr=0x0 and pfResetSandbox=0

    2009-10-06 21:19:44:838 5280 1608 COMAPI -------------

    2009-10-06 21:19:44:838 5280 1608 COMAPI -- START --  COMAPI: Install [ClientId = wusa]

    2009-10-06 21:19:44:838 5280 1608 COMAPI ---------

    2009-10-06 21:19:44:838 5280 1608 COMAPI   - Allow source prompts: Yes; Forced: No; Force quiet: No

    2009-10-06 21:19:44:838 5280 1608 COMAPI   - Updates in request: 1

    2009-10-06 21:19:44:838 5280 1608 COMAPI   - ServiceID = {FCA65069-491A-4317-8223-E3EB8FDA0461}

    2009-10-06 21:19:44:842 5280 1608 COMAPI   - Updates to install = 1

    2009-10-06 21:19:44:842 1144 14ec Agent *************

    2009-10-06 21:19:44:842 5280 1608 COMAPI <<-- SUBMITTED -- COMAPI: Install [ClientId = wusa]

    2009-10-06 21:19:44:842 1144 14ec Agent ** START **  Agent: Installing updates [CallerId = wusa]

    2009-10-06 21:19:44:842 1144 14ec Agent *********

    2009-10-06 21:19:44:842 1144 14ec Agent   * Updates to install = 1

    2009-10-06 21:19:44:844 1144 14ec Agent   *   Title = Update for Windows (KB947821)

    2009-10-06 21:19:44:844 1144 14ec Agent   *   UpdateId = {3B1AF18D-7C50-4F7A-9F19-D5856D89D243}.501

    2009-10-06 21:19:44:844 1144 14ec Agent   *     Bundles 6 updates:

    2009-10-06 21:19:44:844 1144 14ec Agent   *       {3BD2CDE7-3111-4DAE-BAC5-585DB921517D}.501

    2009-10-06 21:19:44:844 1144 14ec Agent   *       {C8F27E6D-BC5B-4931-810B-BB0F05A7DCDC}.501

    2009-10-06 21:19:44:844 1144 14ec Agent   *       {4EEAF7F8-3B03-494E-A104-B94004693949}.501

    2009-10-06 21:19:44:844 1144 14ec Agent   *       {7D9A33F7-004B-42D5-BF6C-4151816D10BF}.501

    2009-10-06 21:19:44:844 1144 14ec Agent   *       {E74B1B43-3795-4096-BE88-568DBC476BF9}.501

    2009-10-06 21:19:44:844 1144 14ec Agent   *       {82CA8DBE-CBF1-48DE-8EA0-4B0F0A712C40}.501

    2009-10-06 21:19:44:856 1144 14ec Handler Attempting to create remote handler process as LAMHD-LAP\LamHD in session 1

    2009-10-06 21:19:45:002 1144 14ec DnldMgr Preparing update for install, updateId = {E74B1B43-3795-4096-BE88-568DBC476BF9}.501.

    2009-10-06 21:19:45:007 4164 15d8 Misc ===========  Logging initialized (build: 7.2.6001.788, tz: +0700)  ===========

    2009-10-06 21:19:45:007 4164 15d8 Misc   = Process: C:\Windows\system32\wuauclt.exe

    2009-10-06 21:19:45:007 4164 15d8 Misc   = Module: C:\Windows\system32\wuaueng.dll

    2009-10-06 21:19:45:006 4164 15d8 Handler :::::::::::::

    2009-10-06 21:19:45:007 4164 15d8 Handler :: START ::  Handler: Command Line Install

    2009-10-06 21:19:45:007 4164 15d8 Handler :::::::::

    2009-10-06 21:19:45:007 4164 15d8 Handler   : Updates to install = 1

    2009-10-06 21:24:09:535 1144 1348 Misc WARNING: Send failed with hr = 80072efd.

    2009-10-06 21:24:09:535 1144 1348 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>

    2009-10-06 21:24:09:535 1144 1348 PT   + Last proxy send request failed with hr = 0x80072EFD, HTTP status code = 0

    2009-10-06 21:24:09:535 1144 1348 PT   + Caller provided credentials = No

    2009-10-06 21:24:09:535 1144 1348 PT   + Impersonate flags = 0

    2009-10-06 21:24:09:535 1144 1348 PT   + Possible authorization schemes used =

    2009-10-06 21:24:09:535 1144 1348 PT WARNING: GetConfig failure, error = 0x80072EFD, soap client error = 5, soap error code = 0, HTTP status code = 200

    2009-10-06 21:24:09:535 1144 1348 PT WARNING: PTError: 0x80072efd

    2009-10-06 21:24:09:535 1144 1348 PT WARNING: GetConfig_WithRecovery failed: 0x80072efd

    2009-10-06 21:24:09:535 1144 1348 PT WARNING: RefreshConfig failed: 0x80072efd

    2009-10-06 21:24:09:535 1144 1348 PT WARNING: RefreshPTState failed: 0x80072efd

    2009-10-06 21:24:09:535 1144 1348 PT WARNING: PTError: 0x80072efd

    2009-10-06 21:24:09:535 1144 1348 Report WARNING: Reporter failed to upload events with hr = 80072efd.

    2009-10-06 21:33:53:652 4164 15d8 Handler   : Command line install completed. Return code = 0x00000000, Result = Succeeded, Reboot required = false

    2009-10-06 21:33:53:654 4164 15d8 Handler :::::::::

    2009-10-06 21:33:53:654 4164 15d8 Handler ::  END  ::  Handler: Command Line Install

    2009-10-06 21:33:53:654 4164 15d8 Handler :::::::::::::

    2009-10-06 21:33:53:809 1144 14ec Agent *********

    2009-10-06 21:33:53:809 1144 6e0 AU Triggering Offline detection (non-interactive)

    2009-10-06 21:33:53:809 1144 14ec Agent **  END  **  Agent: Installing updates [CallerId = wusa]

    2009-10-06 21:33:53:809 1144 6e0 AU #############

    2009-10-06 21:33:53:809 1144 14ec Agent *************

    2009-10-06 21:33:53:809 1144 6e0 AU ## START ##  AU: Search for updates

    2009-10-06 21:33:53:809 1144 6e0 AU #########

    2009-10-06 21:33:53:809 5280 540 COMAPI >>--  RESUMED  -- COMAPI: Install [ClientId = wusa]

    2009-10-06 21:33:53:809 5280 540 COMAPI   - Install call complete (succeeded = 1, succeeded with errors = 0, failed = 0, unaccounted = 0)

    2009-10-06 21:33:53:809 5280 540 COMAPI   - Reboot required = No

    2009-10-06 21:33:53:809 5280 540 COMAPI ---------

    2009-10-06 21:33:53:809 5280 540 COMAPI --  END  --  COMAPI: Install [ClientId = wusa]

    2009-10-06 21:33:53:809 5280 540 COMAPI -------------

    2009-10-06 21:33:53:812 1144 6e0 AU <<## SUBMITTED ## AU: Search for updates [CallId = {1A701E03-0BCB-4D8E-B505-16B41E69AE06}]

    2009-10-06 21:33:53:812 1144 1348 Agent *************

    2009-10-06 21:33:53:812 1144 1348 Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]

    2009-10-06 21:33:53:812 1144 1348 Agent *********

    2009-10-06 21:33:53:812 1144 1348 Agent   * Online = No; Ignore download priority = No

    2009-10-06 21:33:53:812 1144 1348 Agent   * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"

    2009-10-06 21:33:53:812 1144 1348 Agent   * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}

    2009-10-06 21:33:53:812 1144 1348 Agent   * Search Scope = {Machine}

    2009-10-06 21:33:55:062 1144 1348 Agent   * Found 0 updates and 0 categories in search; evaluated appl. rules of 0 out of 0 deployed entities

    2009-10-06 21:33:55:068 1144 1348 Agent *********

    2009-10-06 21:33:55:068 1144 1348 Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]

    2009-10-06 21:33:55:068 1144 1348 Agent *************

    2009-10-06 21:33:55:068 1144 179c AU >>##  RESUMED  ## AU: Search for updates [CallId = {1A701E03-0BCB-4D8E-B505-16B41E69AE06}]

    2009-10-06 21:33:55:068 1144 179c AU   # 0 updates detected

    2009-10-06 21:33:55:068 1144 179c AU #########

    2009-10-06 21:33:55:068 1144 179c AU ##  END  ##  AU: Search for updates [CallId = {1A701E03-0BCB-4D8E-B505-16B41E69AE06}]

    2009-10-06 21:33:55:068 1144 179c AU #############

    2009-10-06 21:33:58:801 1144 1348 Report REPORT EVENT: {0E27D561-5F4A-4B08-B156-A3A0EA1F933D} 2009-10-06 21:33:53:801+0700 1 183 101 {3B1AF18D-7C50-4F7A-9F19-D5856D89D243} 501 0 wusa Success Content Install Installation Successful: Windows successfully installed the following update: Update for Windows (KB947821)

    2009-10-06 21:35:11:366 5280 1608 COMAPI -----------  COMAPI: IUpdateServiceManager::RemoveService  -----------

    2009-10-06 21:35:11:366 5280 1608 COMAPI   - ServiceId = {fca65069-491a-4317-8223-e3eb8fda0461}

    2009-10-06 21:35:12:748 5280 1608 COMAPI IUpdateService removing volatile scan package service, serviceID = {FCA65069-491A-4317-8223-E3EB8FDA0461}

    2009-10-06 21:35:12:752 1144 224 Agent WARNING: WU client fails CClientCallRecorder::RemoveService with error 0x80248014

    2009-10-06 21:35:12:752 5280 1608 COMAPI WARNING: ISusInternal::RemoveService failed, hr=80248014

    2009-10-06 21:35:19:753 1144 224 AU Triggering AU detection through DetectNow API

    2009-10-06 21:35:19:753 1144 224 AU Triggering Online detection (interactive)

    2009-10-06 21:35:19:754 1144 6e0 AU #############

    2009-10-06 21:35:19:754 1144 6e0 AU ## START ##  AU: Search for updates

    2009-10-06 21:35:19:754 1144 6e0 AU #########

    2009-10-06 21:35:19:757 1144 6e0 AU <<## SUBMITTED ## AU: Search for updates [CallId = {7C53A547-1001-4AE6-A7F3-1AE9A669E786}]

    2009-10-06 21:35:19:757 1144 1348 Agent *************

    2009-10-06 21:35:19:757 1144 1348 Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]

    2009-10-06 21:35:19:757 1144 1348 Agent *********

    2009-10-06 21:35:19:757 1144 1348 Agent   * Online = Yes; Ignore download priority = No

    2009-10-06 21:35:19:757 1144 1348 Agent   * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"

    2009-10-06 21:35:19:757 1144 1348 Agent   * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}

    2009-10-06 21:35:19:757 1144 1348 Agent   * Search Scope = {Machine}

    2009-10-06 21:35:19:757 1144 1348 Setup Checking for agent SelfUpdate

    2009-10-06 21:35:19:757 1144 1348 Setup Client version: Core: 7.2.6001.788  Aux: 7.2.6001.788

    2009-10-06 21:35:19:757 1144 1348 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:

    2009-10-06 21:35:19:762 1144 1348 Misc  Microsoft signed: Yes

    2009-10-06 21:35:54:020 1144 1348 Misc WARNING: Send failed with hr = 80072efd.

    2009-10-06 21:35:54:020 1144 1348 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>

    2009-10-06 21:35:54:020 1144 1348 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://10.16.34.148/selfupdate/wuident.cab>. error 0x80072efd

    2009-10-06 21:35:54:020 1144 1348 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd

    2009-10-06 21:35:54:020 1144 1348 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd

    2009-10-06 21:35:54:020 1144 1348 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd

    2009-10-06 21:36:17:280 1144 1348 Misc WARNING: Send failed with hr = 80072efd.

    2009-10-06 21:36:17:280 1144 1348 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>

    2009-10-06 21:36:17:280 1144 1348 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://10.16.34.148/selfupdate/wuident.cab>. error 0x80072efd

    2009-10-06 21:36:17:280 1144 1348 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd

    2009-10-06 21:36:17:280 1144 1348 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd

    2009-10-06 21:36:17:280 1144 1348 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd

    2009-10-06 21:36:40:541 1144 1348 Misc WARNING: Send failed with hr = 80072efd.

    2009-10-06 21:36:40:541 1144 1348 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>

    2009-10-06 21:36:40:541 1144 1348 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://10.16.34.148/selfupdate/wuident.cab>. error 0x80072efd

    2009-10-06 21:36:40:541 1144 1348 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd

    2009-10-06 21:36:40:541 1144 1348 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd

    2009-10-06 21:36:40:541 1144 1348 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd

    2009-10-06 21:37:14:801 1144 1348 Misc WARNING: Send failed with hr = 80072efd.

    2009-10-06 21:37:14:801 1144 1348 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>

    2009-10-06 21:37:14:801 1144 1348 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://10.16.34.148/selfupdate/wuident.cab>. error 0x80072efd

    2009-10-06 21:37:14:801 1144 1348 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd

    2009-10-06 21:37:14:801 1144 1348 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd

    2009-10-06 21:37:14:801 1144 1348 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd

    2009-10-06 21:37:14:801 1144 1348 Misc WARNING: DownloadFileInternal failed for http://10.16.34.148/selfupdate/wuident.cab: error 0x80072efd

    2009-10-06 21:37:14:801 1144 1348 Setup WARNING: SelfUpdate check failed to download package information, error = 0x80072EFD

    2009-10-06 21:37:14:801 1144 1348 Setup FATAL: SelfUpdate check failed, err = 0x80072EFD

    2009-10-06 21:37:14:801 1144 1348 Agent   * WARNING: Skipping scan, self-update check returned 0x80072EFD

    2009-10-06 21:37:15:609 1144 1348 Agent   * WARNING: Exit code = 0x80072EFD

    2009-10-06 21:37:15:609 1144 1348 Agent *********

    2009-10-06 21:37:15:609 1144 1348 Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]

    2009-10-06 21:37:15:609 1144 1348 Agent *************

    2009-10-06 21:37:15:609 1144 1348 Agent WARNING: WU client failed Searching for update with error 0x80072efd

    2009-10-06 21:37:15:609 1144 179c AU >>##  RESUMED  ## AU: Search for updates [CallId = {7C53A547-1001-4AE6-A7F3-1AE9A669E786}]

    2009-10-06 21:37:15:609 1144 179c AU   # WARNING: Search callback failed, result = 0x80072EFD

    2009-10-06 21:37:15:609 1144 179c AU   # WARNING: Failed to find updates with error code 80072EFD

    2009-10-06 21:37:15:609 1144 179c AU #########

    2009-10-06 21:37:15:609 1144 179c AU ##  END  ##  AU: Search for updates [CallId = {7C53A547-1001-4AE6-A7F3-1AE9A669E786}]

    2009-10-06 21:37:15:609 1144 179c AU #############

    2009-10-06 21:37:15:610 1144 179c AU AU setting next detection timeout to 2009-10-06 19:37:15

    2009-10-06 21:37:19:801 1144 1348 Report REPORT EVENT: {465B747A-E9F1-42C7-8BBD-8739225F23C6} 2009-10-06 21:37:14:801+0700 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 1 80072efd SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80072efd.

    I read somewhere it could be by the proxy. but I did command: netsh winhttp show proxy and it shows it's a direct access.

    I'm really hopeless. :(.

    Long

    0 comments
  2. Anonymous
    2009-09-17T06:05:58+00:00

    Hi,

    I'm able to correct this problem by using Microsoft Knowledge Bank. Thank you for your reply.

    0 comments
  3. Anonymous
    2009-09-16T15:12:30+00:00

    Please provide relevant information, such as:

    1. The edition of Vista and what Service Packs have been applied
    2. The name of the installed antivirus/security suite and if a 3rd party firewall is being used
    3. How long this issue has been occurring
    4. Is the antivirus/security suite's subscription current; is it up to date in regards to the latest definitions;

    when was the last time the system was scanned for the presence of malware.

    In addition to the above information, please try another attempt at updating. If/when updating fails, close the Windows Update applet and then read this:

    How to read the Windowsupdate.log file

    Please post back with the requested information and copy&paste the last 50 or so lines of the WindowsUpdate.log into your reply, too.

    What we're looking for is FATAL error codes, as explained in the KB article.

    MowGreen MVP Data Center Management - Update Services Consumer Security

    0 comments
  4. Anonymous
    2009-09-16T05:53:22+00:00

    I can't check for, download or install updates through Windows Update.  HELP!

    0 comments