A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Sorry, I did keep switching back and forth between computers. I can't seem to get them to the same "point." Yes I was referring to computer 2. And yes we downloaded the stand alone full package. The error he got the first time was REGDB_E_CLASSNOTREG (0X80040154). As I said above, I did not believe the Sp2 installation problem was an issue related to his WiFi, but rather something Veenkarta in Delhi seized upon (when the customer mentioned it) after it was apparent that resolution of the situation was going to take too long and he gets paid by the number of calls he brings to a successful conclusion. I was merely verifying my suspicions that WiFi or any connectivity has nothing to do with the installation of SP2. You have done so lol.

Well with computer 2 it looks like your previous recommendation IS about the only option. Re-install. I suggested to the guy that he say the heck with the recover disc that office depot gave him with his computer and just go buy an OEM copy of Home Premium (which he is using) so he doesn't end up with all that crapware that the computer manufacturers add to the computer. Besides, this way he has an actual MS disc that he can use to perform a repair if he ever needs it.

Is it just me or do these types of problems only seem to come from versions of Windows that are installed by computer manufacturers and then sold with added on crapware and "recovery" discs rather than actual discs that contain real MS windows? I have never run across these problems with systems that I used either a retail or OEM version of Windows, but then I haven't done very many............

Computer 2 has been unable to install SP2 even though we had no problem downloading it, I directed him to the free SP2 support line and they were unable to help him (wish I could have been there with him lol). One thing they told him which I have trouble believing is that somehow he is firewalled by his WiFi and that is why he can't install SP2. I know we aren't discussing that issue here, but is that possible?

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Ok Mow, he got this. What can we do from here? Is there a KB I'm not finding on fixing Winsock? i could have sworn I saw one earlier, but I can't seem to find it now. Would getting an install disc and doing "repair" fix the problem? LOL I know we can alweays re-install....... The problem is that he uses his computer for his online video company and I think he has stuff he doesn't want to lose.

2. Expand Components , expand Network , and then click Protocol .

"Cannot access the Windows Management Instrumentation software. Windows Management files may be moved or missing"

Sorry, this thread is more than a tad confusing  ... which system are you referring to here ?

You can always backup the "stuff he doesn't want to lose" but, once more, I'm not even sure which system you're referencing.  IF this is computer1 , which has already had SP2 applied to it,  if   the Winsock stack is damaged,  and WMI is damaged, then it's beyond doing an 'in-place upgrade' at this point in time.

If you applied SP2 without being connected to the net then you most likely downloaded the full SP2 package .

Is that assumption correct ?

If yes, then format the HD, reinstall Vista, then apply SP2.

You stated that SP2 was downloaded for computer2 but will not install and MS Support claims the WiFi network is preventing SP2's installation ... is that assumption correct ? It's conceivable that the LAN is blocking parts of SP2 from being downloaded but ...

Why not just utilize the download of the full SP2 package and forget about dealing with WiFi issues ? The system does not need to be connected to the net if you have the full package (*standalone* ) on hand.

MowGreen MVP Data Center Management - Update Services Consumer Security

Ok Mow, he got this. What can we do from here? Is there a KB I'm not finding on fixing Winsock? i could have sworn I saw one earlier, but I can't seem to find it now. Would getting an install disc and doing "repair" fix the problem? LOL I know we can alweays re-install....... The problem is that he uses his computer for his online video company and I think he has stuff he doesn't want to lose.

2. Expand Components , expand Network , and then click Protocol .

"Cannot access the Windows Management Instrumentation software. Windows Management files may be moved or missing"

Mow, I have not forgotten nor given up. I haven't been to "computer 1's" house yet to check the Winsock2, and "computer 2" just finished getting cleaned and got back to me. Computer 2 has been unable to install SP2 even though we had no problem downloading it, I directed him to the free SP2 support line and they were unable to help him (wish I could have been there with him lol). One thing they told him which I have trouble believing is that somehow he is firewalled by his WiFi and that is why he can't install SP2. I know we aren't discussing that issue here, but is that possible? Personally, I think while they were trying (and failing lol) to get SP2 installed, he mentioned this Update problem and they seized that as an excuse to move on to another call. As I mentioned, we had no problem downloading SP2 and I was unaware that internet connection was necessary for SP2 to be installed if it were downloaded or installed on a disc. Do you know if I am correct in my assumption? I installed SP2 on "Computer 1" without being connected to the internet.

As far as the 80072 EFD problem: As I said, I am having him check the Winsock and will be back to beg more help when he tells me what he found. I will not give up on this or get it corrected and not inform you. Please excuse any absences, they are a lack of information to share, not abandonment. Thanks again for all your help.

EDIT: Darn, I missed one of your posts. I'll read and follow that knowledge base article, run the SUR again and then get the log.