No Sound from Internet Explorer/ Sound from Media player ok with USB speakers and without -

Anonymous
2009-03-10T22:46:21+00:00

Please can anyone help.... I'm running Vista Home premium, on a Toshiba Sat Pro A200 series. I've run diagnostics and every other thing I can think of..... I can get good sounds playing anything through Media Player... But no sounds from Internet Explorer... makes no difference with or without USB speakers. Have upgraded to IE 8 from IE 7  -  no difference made.

Windows for home | Previous Windows versions | Music, photos, and video

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Anonymous
2009-03-11T21:28:54+00:00

It is possible that Internet Explorer has been selectively muted in the Volume Mixer.

To check this:

Open Internet Explorer, preferably to a page that should be playing some sound.

Click on the volume icon in the windows system tray (in the right-hand lower corner of the taskbar), and then click on the link labeled "Mixer".

A panel will open showing the individual volume levels of all running apps that play sounds (you may need to scroll to the right to see all of them).

Make sure that the volume level belonging to Internet Explorer is not set to mute.

Please let us know if this solves the problem.

Best Wishes,

BookwormDragon

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Anonymous
2011-11-25T22:55:27+00:00

I've just experienced this problem but fortunately managed to resolve it easily. I had guitar pro running which was playing sound normaly and ie wasn't when running simultaneously.I closed down gp and ie worked as normal.I haven't experienced this before with these two programs but I would suggest if your having this problem try closing all unecessary programs and restart ie.

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Anonymous
2009-03-12T02:45:11+00:00

:( I was hoping the solution would be easy. 

From here, we have three different paths to explore:

  1. There is something wrong with Internet Explorer and/or IE is missing a neccessary component/plugin/addon.
  2. There is something wrong with your audio driver or with Windows.
  3. There is something wrong with either your sound card, your speakers, or some other item of hardware in your computer.

First, lets explore option 1: something wrong with Internet Explorer.

Perhaps one of the addons you usually use in IE is interfering with the ability to play sound:

To check this, try running IE without addons:

  1. Open the Start Menu, type "Internet Explorer" into the search box. This search should return at least two results. 
  2. Click on the "Internet Explorer (No Add-ons)" option. 
  3. Navigate to a page where you know sound should be heard. 
  4. Did you hear sound? If yes, we can do further troubleshooting to determine exactly what addon is causing the problems. If no, continue on to the next step. 

Perhaps you don't have the right plugins/addons installed to play sound. Commonly needed plugins for interactive media include:

  1. Adobe Flash
  2. Java.

To install these plugins, open Internet Explorer and visit the links above. Follow the directions on the pages listed. After installing these plugins and restarting Internet Explorer, do you hear sound?

If not, perhaps you have sound turned off in Internet Explorer's advanced settings.

To check:

  1. Open IE. Go to Tools> Internet Options.
  2. Switch to the "Advanced" Tab.
  3. Scroll down to the "Multimedia" sub-heading.
  4. Make sure the box next to "Play sounds in web pages" is checked. Click "ok". Restart Internet Explorer. Test to see if sounds will now play.

Let us know how it goes.

Best Wishes,

BookwormDragon

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Anonymous
2009-03-13T00:02:24+00:00

Another possiblity is that your sound driver is corrupted in some way.

You can test this by updating to the latest drivers. Go to your computer manufacturer's website and search for the latest drivers for your computer.

Alternativly, you can try using the windows Generic driver instead:

Step 1: Determine what driver your computer is currently using: Hover your mouse over the volume icon in taskbar system tray.

A balloon should appear, showing information about your sound system: Master Volume Level, Device Type, and the Driver you are using. 

If the last line says "Realtek High Definition Audio", you are using the Realtek driver and will need to switch to the Generic Windows driver. 

If the Balloon instead says something like "High Definition Audio Device", you are already using the Generic Driver.

Step 2: Create a Restore Point: If you change your mind and want the Realtek Driver back, you can use this Restore Point to undo your changes. There is a good tutorial on how to create a restore point here

Step 3: Uninstall & Delete the Realtek Driver: 

Open the Control panel (Start> Control Panel). 

Click on "Hardware and Sound". 

Click on "Device Manager". You will need to have an Administrator's Account to access this. 

A list of all devices on Computer should appear, as shown below: 

 

Expand the "Sound, video and game controllers" category. 

The Realtek Driver should be listed as shown above. 

Right-click on the Realtek entry and choose "Uninstall" from the menu. 

A dialog box like the one shown below will appear:

 

Make sure that the box next to "Delete Driver Software for this Device" is checked. This is important. If you don't delete the Realtek Driver, Windows will simply reinstall it. (If you wish to uninstall and reinstall the Realtek driver for troubleshooting purposes, uncheck the box.)

Click Ok. 

Windows will prompt you to restart your computer. Do so. 

Step 4: Installing the Generic Driver: 

When your computer starts back up, once you've logged in, you may receive an error message stating that the Audio Control Panel Applet is no longer working. Ignore it. 

After a few moments, Windows should begin automatically installing the driver for your "new" device. 

When it is finished, hover your mouse over the system tray icon again and you should now see "High Definition Audio Device" in the Driver line. 

If Windows does not automatically install the driver, return to the Device Manager, right-click on any list entry, and choose "Scan for Hardware". Windows should then find the Audio Device and automatically install the Generic Driver for it. 

If you change your mind or find that this does not solve your problem, you can always use the restore point you made to return to the Realtek Driver. Or you can reinstall the Realtek Driver using the Driver CD that came with your computer. 

Best Wishes, 

BookwormDragon

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Anonymous
2009-06-08T05:24:23+00:00

Please can anyone help.... I'm running Vista Home premium, on a Toshiba Sat Pro A200 series. I've run diagnostics and every other thing I can think of..... I can get good sounds playing anything through Media Player... But no sounds from Internet Explorer... makes no difference with or without USB speakers. Have upgraded to IE 8 from IE 7  -  no difference made.

==============================

Maybe the following articles would be worth a look:

(948491) How to troubleshoot sound

problems that you experience after you

install a Windows Vista Service Pack

http://support.microsoft.com/kb/948481/

(948465) Information about Service Pack 2

for Windows Vista and for Windows Server 2008

http://support.microsoft.com/kb/948465


John Inzer - MS-MVP - Digital Media Experience

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Anonymous
2009-03-13T23:42:21+00:00

Hmm. There is only one other thing that I can think of: perhaps some files in windows are corrupted. Fortunately, there is a handy test for this:

Open the start menu and type "cmd" into the search box.

Place your mouse over the "cmd.exe" entry that appears, and right-click. 

Choose "Run as adminstrator". 

Follow the prompts (you may need an administrator's password, if you aren't on an adminstrator's account), until the black window with white text appears.

Type (without quotes) "sfc /scannow".

Press enter. Let the scan run, it may take some time. 

Windows will check all your system files to make sure they aren't corrupted. If it does find problems, it will try to fix them. It may ask you to insert your windows disc. It may ask you to restart your computer.

Let us know the results.

Best Wishes,

BookwormDragon

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  1. Anonymous
    2009-06-03T20:13:57+00:00

    I understand that you are having problems with you IE. Please follow these steps to correct the problem.

    1. You will need to uninstall Adobe Flash Player first. You can't do it by simply disabling the software you will need a tool to complete this job. Use this link to download the tool. http://kb2.adobe.com/cps/141/tn\_14157.html
    2. Install and run the adobe removal tool.
    3. Restart your computer when prompted. ( Remember to close all windows ie. Explorer, mozilla, google chrome.) before trying to uninstall adobe flash player.
    4. Run CCleaner temp file cleaner to remove any files that may slow your computer down. Run CCleaner Reg. Cleaner (be sure to back up your reg. before running the cleaner so you may roll back if you experience problems. You may download a free copy of CCleaner from. http://www.ccleaner.com/download
    5. Download a clean install of Adobe Flash player. http://get.adobe.com/flashplayer/?promoid=DXLUJ

    Bam, You should be set to go now. Please respond to this to let me know if your problem has been corrected.

    Mista Raw

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