I cannot download pictures from my iphone to my PC.

Anonymous
2009-12-28T03:09:58+00:00

I cannot download pictures from my iphone to my PC. The PC recognizes itunes and syncs with the iphone. However, the pc does not recognize the iphone as an external device (i.e. camera).  Therefore, I do not see the iphone under the computer as a device options. Also, I checked the settings on autoload and they are correct, however the PC still does not recognize nor does it autoload the Iphone. I spoke with apple tech support and they said it is not a problem with the iphone but instead it is a problem with Microsoft. can you please help me?

Windows for home | Previous Windows versions | Music, photos, and video

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Anonymous
2009-12-29T01:04:23+00:00

Hi Byron R.     

Thank you for using Microsoft Answers Forums!

1.       Were you able to download pictures from Iphone earlier?

2.       Any recent changes made on your computer?

3.       Are you getting any error while downloading pictures?

You may try this method.

If you click start and within the start search type auto play you then should see auto play populate under programs select auto play.

Once in Auto play scroll down to Devices and see if you see your Iphone within devices click the drop down box and set to import pictures using windows then click ok then plug you Iphone and see if it lets you import.

Also if you want it to ask you what action you want to take whenever you plug in your Iphone just select "ask me every time" from the Auto play.

The Iphone will not transfer photos to your computer if the device is locked and you are using a pass code. If you want to transfer photos, simply unlock (Slide to unlock and enter pass code) your device to transfer photos.

Note: Plug the Iphone to your computer in unlocked mode.

For more information on importing pictures refer  to this link:

http://discussions.apple.com/thread.jspa?messageID=7246540

Also refer to:

http://windows.microsoft.com/en-us/windows7/How-do-I-get-pictures-from-my-camera-to-my-computer

Post back and let us know if this has helped to resolve your issue.

Thanks and Regards,

Uma R   

  • Microsoft Support.

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  1. Anonymous
    2016-09-25T02:28:56+00:00

    To all, I've tried many many things to resolve this issue.  The interesting thing is that I can down load another application which will recognize the iPhone and even allow me to connect and view photos and videos.

    It seems Microsoft has an issue.  My iPhone doesn't show in device manager under any category.

    I repaired all Apple related software, stopped and restarted, rebooted PC, Phone multiple times.

    Microsoft needs to solve this issue for it's customers that have iPhones

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  2. Anonymous
    2012-06-15T23:33:31+00:00

    ....it turns out..that this whole time...the reason why it didnt sync....is actually because of a CORRUPT picture in my "camrea ROLL!!!!!"

    it seems that when you copy pictures of the internet or threw MMS or email...that it sometimes corrupts! thus my PC didnt recognize it..

    SO DELETE THOSE PICTURES!!!!!

    ..

    I know it's a year later after your post but if someone is looking for the same problem like I am today I just want them to know that your advice worked!   I found one image in my roll that was downloaded off the internet - deleted it - and now I can view my photos on the pc. 

    Thankyou so much!

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  3. Anonymous
    2011-03-03T08:36:44+00:00

    SOLVED!!

    1. Plug in your iPhone
    2. Open up the device manager (Start, right-click "computer", then click manage.
    3. Click Device manager
    4. Look under System Devices. There should be something with a yellow "!" there. It may say something dealing with Apple, iPhone/iPod, mass storage, etc.. RIGHT-CLICK IT... Click "uninstall"
    5. After it uninstalls, unplug your iPhone
    6. Plug in the iPhone again, and you should see it installing new hardware. Now it should work!

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