Vista/No Sound/Failed to play test tone

Anonymous
2007-04-29T20:12:20+00:00

i have recently upgraded to vista and found out that i have no sound. the driver (vista version) for my on board sound card seems fine but when i try to play a song on windows Media Player, i get a msg of  "Windows Media Player encountered a problem while playing the file. For additional assistance, click Web Help."  and i also get a "Failed to play test tone" msg when i try to test my speakers. i thought it was because of vista dosent support my crappy on board sound card so i got a new one.

i have just installed a Creative Audigy SE and have downloaded the driver for windows vista. again, in device manager, everything seems fine, the driver is fine, the device is working. but i still get the "Windows Media Player encountered a problem while playing the file. For additional assistance, click Web Help." when i try to play a song, as well as the "failed to play test tone" msg when i click on the Test button. please help me, i am tired of using a computer with no sound.

Windows for home | Previous Windows versions | Music, photos, and video

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Anonymous
2007-06-28T18:08:17+00:00

This forum probably isn't going to be so helpful with the no-sound issues.  My usual suggestions are to fiddle with drivers and so forth, but I think you're way beyond that.  You might want to try the pro audio forum (http://forums.microsoft.com/MSDN/ShowForum.aspx?ForumID=351&SiteID=1), even though that technically isn't the right place for audio support issues either...

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  1. Anonymous
    2007-05-08T18:27:05+00:00

    Dan,

    I never received the email.  It may have been blocked.  Can you try sending the log file to *** Email address is removed for privacy ***  instead?

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  2. Anonymous
    2007-05-02T02:14:00+00:00

    well, in the Device Manger, it says the driver is working. so iam not sure what the deal is.

    sure i will email the file to *** Email address is removed for privacy ***

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  3. Anonymous
    2007-05-02T01:02:41+00:00

    Ok, and the driver version: 5.12.0001.2001 (English) was the one from Windows Update, which is not working, correct?

    Can you email the AudioSrv.Evm.001 file to pvp at microsoft.com?

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